Starbucks

This is the strangest thing that’s ever happened to me at a Starbucks. I ordered a venti Pike. The cashier said they were out so I ordered whatever black coffee they had available. As she is charging me, her coworker (I think the lead or manager) corrects her and tells her they do have pike. Okay. Yay. All is good. I pay. When my name is called I noticed I got a grande and not a venti. On a Monday after a 4 hour meeting, it matters. So I let the barrista know it should’ve been a venti. Now, it’s okay, we all make mistakes. The cashier apologized because she realized she had entered the size wrong. All good. We all make mistakes. Up to this point everything is fine. In my experience, any Starbucks employee would’ve grabbed a venti cup, poured the coffee and say something along the lines of “have a good day”. Instead, the manager proceeded to show the cashier how to charge the difference. Now, this took idk 10 min because clearly the cashier was new. 10 min of cashier and manager at min wage (I know they get paid more than min wage) equals $5.33, credit card transaction free and Mastercard commissions might have totaled $0.20. Let’s call it $5.50 (not considering the cup and the wasted coffee). It cost Starbucks $5.50 to charge me the extra $0.30 for the venti. Well, $5.50 and a customer. This is the second time I have a bad experience at this Starbucks. It’s unfortunate because it’s so convenient to grab an overpriced black coffee while I shop.

This place is packed most of the time, and they still have a lot of room for improvement in their service.

Cashier was texting while taking my order. Couldn’t put her phone down or stop typing to plug my order in or take my name while I stood directly in front of her. With four other customers in line behind me, she made no effort to speed up line and give better service.

Slowest Starbucks I have ever visited. 4 employees and one young lady making the coffees. And it appears the manager is just watching. It should never take 10 minutes to get a cup of coffee. I like Starbucks but I think I will avoid this one in the future.

Very fast and friendly staff

Really fast service and always clean