Starbucks

4 out of 5 times I've gotten the order wrong

Terrible customer service. Upon driving to the speaker there was no acknowledgment or greeting. I understand sometimes orders get backed up and you can’t assist the person right away but a simple hello or I’ll be right with you would be nice. Suggestive selling would be nice instead of being rushed with “what else” or “anything else.” Once at the window I greet everyone no matter where I go and not even a smile or a hello back. The cashier told me my total total and then hands you a device to pay and says “here you go” with the tip option automatically selected. Why would I tip with no effort even put in on just handing me my drink and food? Luckily, I don’t live In the area so I don’t have to go back to that location. My suggestion would be more training on customer service, and communication..

Okay, let me start by being fair. I love Starbucks and the review is specifically for the treatment we received on Jan. 28, 2024 Sunday!! For the most part, I enjoy everyone there and the service is usually consistent. I even have my favorite people. I definitely want to emphasize that!! But, BOY OH BOY Ana (the manager in charge that day) and I don’t know the name of the other girl ( the one with colorful hair) They woke up on the wrong side of bed that day!! We got received with a snarky remark, attitude and no care for customer service. You would think it was super busy, with a drive-thru full of cars, right!? NOPE. Not a single car in front or in back of us. Basically, when we approached the drive-thru and mentioned we had a mobile order we got told by the employee, very snarky that “NEXT TIME” we had to wait a minimum of 5 minutes!! Even, if that was true, it was the way it was said. The treatment did not get any better at the window with the sassiness. They made us feel like we were bothering them, like we were an inconvenience for showing up!! Ana was dismissive, snarky and uncaring when we let her know we did not like the way we were being treated. It was mentioned we would write a review and her only response was, GO AHEAD. I did inform her that the APP said otherwise. The APP is actually smart it will take into consideration the orders ahead and the line. So it will actually let you know pick up times!! Sometimes it’s 1min. Sometimes it’s 5min. And other times it’s been 10 minutes!!

Horrible experience with the manager, did and online order and the manager Anna had the Audacity to inform us that we had just placed our order 2 minutes before hand and needed to do it in advance with at least 5 minutes. Who in there was literally no one in the drive thru at the time. Told her that this was not necessary and uncalled for and proceeded to give us attitude for no reason! Snobby young girl without any manners or care for the company or customers that she works for!

I am always stopping by to this location whenever I get a chance stiand never had an issue not until today, 01/22/2024 The lady assisted me with my orders was very rude. I was talking to her and she suddenly gave me an attitude face and she said “Can you please wait. I am still taking orders to other customers. Please! “ and she rolled her eyes. I was like this is how Starbucks takes care of their customers? maybe she is having a rough day and I ask for a manager, spoke with michael one of the store managers and opened up my frustration with the lady who rolled here eyes. Micheal listenED but NO EMPATHY, NO ACKNOWLEDGEMENT, NO REACTION , and NO NOTIFICATION OF WHAT HIS SOLUTION in the situation. I dont want this to make a big deal but paying $25 plus giving tips and this what I get I think I dont deserve this kind of act.

Just right now I was waiting to pick up my coffee. I took it with me and once I got into the car to sip I ordered my coffee extra hot and wasn’t even hot. They have to read better when they’re doing their drinks.

After placing an online order I shortly arrived to the drive thru window that was already lengthy with a wait of more than 5 mins. Upon my turn the barista rudely told me that I needed to allow more time between my order to arrival and rolled her eyes as she passed us the drinks. I said nothing but grabbed my drinks and confusingly drove off as she made the consent of a drive thru non-existent.

They closed their lobby and never opened the door or handed my drink to me unless I drove through the window which they have no sign stating that this is the case. I was not the only one at the door more than a handful where unaware of this completely disrespect of the customer who feeds your families and many more. Mariah was extremely rude and judgemental when I was completely robbed from what I payed for and never accepted responsibility for her behavior. I wish this never happens to the people who support this place. I will contact the owner personally about this horrific experience.