Starbucks

Cozy inside. Pleasant outside. Nice people. I stop by here about once a week. The people behind the counter remember my order. The inside is quiet and cozy, even when it's busy. Big windows offer natural light. There's a big patio that sits near a side street. Oh, they also serve Starbucks products which just is what it is. I drink the blonde ristretto with a marshmallow bar but they know that already.

I went this morning to get a cinnamon dulce latte & the woman who fixed my drink had terrible customer service. My name was completely wrong on the cup & it was pretty packed. I asked her the drink on the counter was a cinnamon dulce latte and her response was “the name is on the cup.” I then asked her again & she replied, “yes, the name is on the cup.” Her response was unnecessary and I was taken aback. She was African American with glasses and was leaning up against the counter as if she didn’t want to be there. The woman who took my order however was very pleasant.

Charged my card multiple times. Said can’t fix it. Referred to 800 number who told me tough luck too.

Really wish I could give 0 stars due to the deplorable customer service I received today. I went into Starbucks, while waiting for my father to finish his oncology appointment. I simply ordered a blueberry muffin after waiting for about 20 minutes I politely asked one of the employees my wait time before she could answer, another employee who said she was the manager interjected and began being very rude rolling eyes talking loud and being completely belligerent in a store full of people I stated several times I wasn't speaking to her and she continued to talk once she was done being rude she proceeded to instruct another employee not to give me my order and call security once security arrived he immediately stated I was being aggressive which was by far from the truth. Im so thankful that another employee(Toni) and a by standing customer was there and immediately came to my defense. Emory should be ashamed to have someone of this low caliber working there. She wouldn't give me her name but she was the only person at the counter without being in uniform, with long RED BRAIDS touching her bottom with no hair net. I'm taking this issue all the way to the top because it was a horrible experience.

Yasmin’s attitude is bad. I don’t feel welcome here. Don’t make her takes the orders please!

I am disgusted and exhausted with the old Hispanic lady who should not be anywhere near customer service. I absolutely dread having to interact with her. She is so disrespectful and seems to not want to do her job. I come from the hospital dealing with my mothers chemo and I am tired of her unprofessionalism. Yamin, the supervisor watches her behavior and does not correct her staff. I have a problem with her everytime I come in and will be contacting corporate. On top of the drinks I order are always bitter and poorly made and then I’m blamed like I ordered the wrong thing.

I had a great experience with the employees at this location, everyone works very hard and has great leadership skills. I don't go to Starbucks as much but coming to this location definitely made me appreciate great services. Keep up the fantastic work and come shop here at this Starbucks location.