Starbucks Reserve

Very rood stafff - especially Amanda K… very strange for a Starbucks but maybe she had a bad day …

Ordered a caramel frappe for my boyfriend and a Carmel ribbon crunch frappe with added espresso shot for myself. Watched the lady just make two caramel frappes and pour them into the cup and hand them to me. So the espresso shot was either not added or it got divided between the two drinks. No crunch added, drink was melted before I even started drinking it. Probably the worst caramel ribbon crunch I’ve had. Would not recommend this Starbucks.

Always slow and lose orders. Unfortunately, only coffee shop in Midtown.

The baristas and coffee are top notch at this location, but the fact that it is no longer a reserve location is so disappointing. It used to be such a treat to go here and get items not available elsewhere, particularly the reserve drinks. They no longer had the item i drove here specifically to get. The poor baristas are very apologetic and still do their best, but confided that they had lost so many regulars with this change. Don't drive all the way here for the reserve experience, it's just a regular Starbucks now. They are planning on redesigning it and making look like a regular location, so anticipate a closure.

Why do y’all treat your employees like that huh? I could on a whoooole rant like I’ve done with some other places, but I don’t believe that Starbucks deserves the type of compassion that comes with feedback (negative or positive). If hell exists, there will be a Starbucks with a drive thru sitting just past its gates.

I went in to get a beverage ☕ to quinch my thirst and was given the ultimatum good customer service by some nice individual's who qualifies their work like the unique people that honestly love ❣️ their job says the VIP Queen herself the Celebrity Queen ✨ herself

I wonder if the managers or management team ever train your staff not to call customers with the fingers! Terrible