Rude staff that doesn’t even know to read what an order comes with. My special request was entirely ignored (whatever), but I ordered the Nashville tenders which EXPLICITLY, on the screen, says it comes with dill pickles and Greek yogurt ranch in addition to a side, plus choice of sauces. I got a second ranch and star sauce. I didn’t get my pickles or second ranch, which I turned and asked for. Multiple times, and repeated the ranch to the woman who seemed to only hear just “pickles” every time. After I was handed the pickles, I had to repeat for at least a 3rd time, “and the ranch.” She asked if there was none in my bag, and I told her just one of the two that should have come with my meal. It turned into a whole thing where they tried to tell me it was only the sandwich that came as such, etc. The first woman tried to call me to HER register screen to show me the layout after I said I’d show her on the screen what it says my order comes with, and had to redirect her there. Lo and behold, it says everything I said it did (and I don’t WORK there, serving a daily limited menu.) She then pointed it out to her coworker, obviously now realizing they were wrong, and who kept trying to point to nuggets now (after trying to make it about the sandwich version), which are ALL irrelevant to the situation, because one way or another, they messed up. The first woman says, frustrated, “I’ll just give you the ranch” and walks off before handing me the (now so stupid) sauce. Look. When the screen says you get XYZ, you get XYZ. That’s what was paid for. Customer service has become such a third tier in the food business, and it’s disgusting. This is all after the self-order screen forces you to pay a 5% “SFO Employee Benefits” fee on an already almost $20 order of tenders and slaw, no drink, and THEN ASKS FOR AN ADDITIONAL TIP. You can’t charge exorbitantly for basic food, then charge a percentage fee FOR employees, and then have a system that asks for a tip starting at 18%. F-ing pay your employees appropriately or don’t run a business you can’t actually manage. They realistically must have plenty of customers being where they are in the airport. Haven’t even tasted the food yet, but it wouldn’t save them from the asinine service. Adding: Went to finally try the food now, no utensils included for slaw (perhaps they were on the side, but that was lost to the chaos of my incomplete order) and the pickle container I was handed didn’t even have the lid properly closed - it was completely off.
Very good chicken to be honest, I wasn't expecting it. The person who was at the counter was super friendly which was nice after standing in an airport off 4 hours of sleep for several hours. I also really liked the fries! My boyfriend also loved his chicken sandwich!