Overall a good place but half of the time the girls in the front are extremely rude and have zero customer service. I went to check in after I got a text message to do so. I went up to the front desk smiled and was about to say hi I’m here to check in but the girl started to do other things and didn’t acknowledge me. I was standing right in front of her across from the desk and she was completely ignoring us. She was running some cards so I was letting her finish up and figured she’s busy and will at least say something once she’s done. However, she continues to not acknowledged or even looked at me. A waiter came to look at the list to ask her who was next and I could see my name on the tablet on the desk. She proceeded to ask the people behind us their name. Again just acting like we weren’t standing right in-front of her. That’s when I finally said something to her and told her I was the party she was looking for but she never bothered to ask. On the contrary was just acting like I wasn’t standing there at all. I understand having to be assertive with certain customers but this isn’t the first time they act like this. I don’t know if it’s the same girl each time but it’s not the first time I they act rude at the front. It’s a 50/50 chance you’ll get a girl in the front who isn’t rude. Save all that unprofessionalism and bad customer service for customers who are being rude to you right off the back. If you don’t like your job get a new one.
Hours are incorrect. State they close at 2 am on Friday but drove here at 11 30 pm
No salt brought out shallow on napkins. I don't like that they have to use a grill scrapper to clean. Chili sauce was OK tasted very smoky, not my style. I like it sweet and spicy, simple. I rather wait at 1hr for G.K.B
Consistently good. Lines can be long but it is to be expected. It's great for get together with friends. Kid friendly as it's lively inside. I have been coming here for years and will continue to come back.
The quality of the food makes all the difference and Star BBQ delivered. It is not the fanciest restaurant but the staff was excellent answering questions, keeping the cooking surface clean, and all around friendly. In this area there are a lot if chooses, this is one where you can't go wrong.