St Moritz Restaurant

Waitresses were awful tonight. Arrogant, snappy and patronising as if talking to a child. I had booked at least 1 week ago, and 2 days before the visit I got a call asking to postpone the booking for 15 min which I accepted. When we turned up they kept us waiting for at least 10 -15 more minutes saying customers were still at the table although they paid. I objected and asked them to tell the next booking is waiting and it’s already late. We didn’t see anyone leaving as we were standing at the narrow gate. After 10-15 min we were called the table was ready. When we asked for the check we were kept waiting half an hour. The other 2 tables asked for the bill around the same time and they had the check and payment machine but we deliberately were kept minimum 15 min for the check and even more to get the payment processor. When asked for payment processor she snappily replied she needed to finish tidying the table behind us and then afterwards off she disappeared. In the end I got up to pay. Message received: ‘if you criticise me for not having your table ready at the booked time I will keep you waiting at my leisure’. She was horrible. Food was ok but overpriced. When we ordered dessert they didn’t have contents or description of the desserts on the menu, just names. My daughter (15) ordered chocolate cake. She tasted and said nice but very strong flavour. I tasted a small bit and realised alcohol inside it. I called the waitress and asked her, when confirmed there was no alcohol in it, I insisted and she went and checked, came back to confirm it has rum inside. When I said she’s 15, waitress removed the cake from in front of her. This is a perfect example how not to serve customers at a nice restaurant. Very unprofessional and immature. If you don’t enjoy it, don’t do that job. You both just spoilt our evening, congratulations!

Traveled all the way from Brighton. The restaurant was meant to be open according to their web site.turned up at 19:00. Closed. Still showing open in the web

Fondues amazing, service good but to be served a Castillo del Diablo wine ruins the whole experience to be honest

What's not to love about cheese?! I really enjoyed my evening, trying fondue for the first time. The cheese fondue was incredibly delicious! I wish we ordered one of the options with more variety in the things to dip though. We got the classic one (just bread) which gets monotonous after a bit. We tried the chocolate fondue as well, and it was *perfect*. Large variety of fruit and other things to dip and the chocolate was good quality. In terms of atmosphere, I found it a bit too hot inside. But most importantly, the tables are a bit close, and we could hear the whole conversation of the people next to us. Needless to say it was very distracting and we couldn't really enjoy talking to each other. Overall, a great place, and I would absolutely go again, but I wish the tables were more spaced.

Pretty poor food and poor service. Waiting staff had to be requested to top up drinks throughout the meal, forgot orders and were unsure of the menu. One was on her phone whilst we waited to order drinks. As for the food, the fondue which people come here for, looked okay, but having had the chicken with tarragon, it tasted like they had dropped the whole salt shaker in the sauce. Very disappointing and a strong odour in the restaurant on arrival and throughout.

Been craving Swiss cheese fondue since I went to Switzerland, and this place took care of me! We got only the cheese fondue, which left us completely full and satisfied. Highly recommend for Swiss cheese fondue in London!

Puoh...war im August spontan im Moritz. Wenn das die Schweiz vertreten soll na dan kann ich mich nur schämen. Käsefondue unbeschreiblich, das billigste fertig Fondue von Denner ist noch besser. Rösti schwamm im Öl und war wie Herorösti aus der Dose, zudem schwarz angebraten. Der Laden ist aber gut besucht und scheint gewisse Feinschmecker zu begeistern. Für mich als Schweizer, nicht zu empfehlen.

Had several meals here over the years and St. Moritz has never disappointed. The food is just incredible. If you like fondue, just find a date in your diary and get yourself there. You won't regret it.