IGNORE ANY FIVE STAR REVIEWS YOU READ. THIS PLACE IS TRASH. So, I was trying to order food at this establishment, since I've never sampled Filipino food, but I forgot my phone. At Zeppelin station, customers order food via QR code. Fine. Cool. But I forgot my phone. The kid (and that is an appropriate description. far from a grown adult able to represent a business trying to make money) taking orders looked at me as if I was speaking Klingon to him when I told him that I didn't have my phone; he was totally unprepared to ring up my order. When I told him "Forget it." He answered with "Oh. Okay." And allowed me to leave. Instead of trying to save the sale, he just let me walk. I walked away, then decided I wasn't going to let this kid's lack of initiative and customer service training dissuade me, so I went back to order. This kid acted like I was doing him a favor by ordering food from him! I calmly ordered my food, but since he wasn't paying attention to what I was saying, he rung up two entrees! At that point, I was totally over him and cancelled the food order. He then asks me in a loud, obnoxious voice, "ARE YOU OKAY?!" (little punk), so I responded, "NO. I'M NOT OKAY.", matching his raised, obnoxious voice, then went outside with my coffee, which I successfully purchased at Arise (coffee shop) without a phone 10 minutes before. I sat down, started working on my computer, and was minding my own business..forgetting about his ridiculousness. The kid taking orders comes outside about two minutes later, not once, but TWICE to see if I had my phone. He started wiping tables, spraying me with cleaning solution because his clueless self was not mindful of the wind. I wanted to say something, but ignored it. Then, another person from the kitchen comes out. At this point, I'm thinking, "You guys need to get a life!", laughing to myself. Another minute or two passes, and SECURITY shows up! DAFUQ?! I am a pretty unassuming, unintimidating, middle aged woman, so god damn! Of course, security guard saw me here minding my own business, and left after he realized I wasn't doing anything out of the ordinary. Here's the deal. Zeppelin Station completely BLOWS normally, and the treatment I received at Soy Pinoy just underscores a complete lack of attention to customer service endemic within this whole food court. These hipster kids think you're doing THEM a favor! Lol. I come here maybe once every three months, only because it's never crowded, and I can use the wifi and sit not being bothered, for the most part. I also like to see which new businesses pop up because there is always a couple of new joints. They NEVER survive more than 6-8 months. Ever. With the treatment I received at Soy Pinoy, the cashier's lack of training, his inability to turn a dissatisfied customer into a happy customer who walks away with $30 worth of food, as well as his disinterest in making a sale, compounded by the horrible reviews of this place, I don't see them lasting into the winter, honestly. Hopefully, the owners and managers will read this review and take it as the constructive criticism that it's meant to be. They have totally lost me as a customer (I'll go to Aurora, or try Filipino food when I go back to Los Angeles on business.), but maybe they'll realize that half the battle of keeping a business open is delivering proper customer service, as well as solid meals. People remember how you made them feel, and if they feel disrespected or that their money isn't valued, then, they go to the many other restaurants in the area..The Source and Taxi have businesses staffed by people who actually care. From what I've read in the other reviews, it looks like Soy Pinoy has work to do. Good luck kids. Y'all will need it.
The food I ordered wasn’t great as I expected. The food took long to get and order, the Filipino dishes tasted weird and not like the traditional taste-like. Don’t get me wrong, I may be a tourist from Florida but I’m Filipino and the food was a heck no for me. I didn’t finish my plate because of the food and how it tasted “funky” and awful. Some of my friends and family was also disappointed and said they didn’t like it either and wished it tasted better than that. If I really had to, I would give this bar a 2.3 stars. I have to admit though, the rice and chicken was pretty good.