Sonic Drive-In

We ordered online before I verified arrived. The instructions were to pull into any stall and press the button which I did. I then sat for more than 5 minutes with no response to the button at all. If they were busy I would have understood but I was the only car in a stall and there were only 3 in the drive through and maybe one inside. I finally gave up and exited the stall and took my chances at the drive thru. There were 3 cars ahead of me when I got there but I was at the speaker and able to tell them I was there to pick up my online order. After 3 or 4 minutes they were finally handing food and drinks out to the first car. When that car pulled off and we began to move up the car directly ahead of me decided it wasn't worth the wait and they pulled off. It only took 2 or 3 minutes for them to give food to the car ahead of me. I saw the person who had been working the window walk off as I pulled up to the window. I sat there for 5 minutes before anyone came over. The kid was nice enough and understood that the car ahead of me pulled off without paying or picking up but I now have nearly $50.00 and over 30 minutes spent on Sonic. It's never been super fast but they need to do better than this.

The people who work here are super friendly and go above and beyond. I love the shakes, mozzarella sticks, pretzel stick, chili cheese tots, and burgers.

New order ahead option solved past issues! Goid job!

Vitaysia & her other two co workers had me sitting at the red button for about 25 mins , one of her co workers came out and brought another customer they’re order not once did she let me know that where I was parked at the red button didn’t work , instead she allowed me to sit there and continuously press the red button , when I pulled to the drive Through to let her know what was going on she ignored what I said & told me to go ahead with my order after that I paid for my food and they told me to pull up when I pulled up a white charger was infront of me one of the girls came out and gave the man in the charger his food he left so I pulled up some more and waited after fifteen minutes of waiting I noticed that the man behind me had gotten his food & I didn’t that made me think they were being funny so I got out of my car and went inside my food was sitting on the counter and the first thing vitaysia said was “ is this your food ? “ why was my food sitting on the counter waiting for me to come inside to get it when I came through DRIVE THRU meaning it was suppose to be given to me at the window very disappointed and highly disgusted wouldn’t dare recommend this sonic and what’s sad is a shift leader or manager was present during this incident and she didn’t do anything but laugh this establishment needs to be closed down immediately poor service

When I get fresh cooked food, I love it

They didn't have the chili dogs special they advertised