Sonic Drive-In

The location isn’t open today even though this location saids it’s open. No one has came outside or answer the phone. I hope next time that this location at 4352 Lebanon Road Hermitage, TN 37076 United States is scheduled to be open that someone is here to help customers.

I thought I would update my review since I've noticed some improvements from the last time I posted one. I'm also a lot happier with the service now that I use the app to place my orders which has reduced mistakes on my orders substantially. Food: The food has never really been the issue at this location minus a few times where I got old popcorn chicken, or sauces weren't included that I paid for. Food is almost always hot and fresh which I do appreciate. Service: Service has actually improved remarkably. The super rude and grumpy lady is gone finally, and the carhops currently employed are always quite friendly to me and even manage to smile roughly 80% of the time. Atmosphere: This improved by 1 star due to them tearing down that nasty torn-up fence finally and doing a little better with their landscaping. However, I can't really make it any higher due to the massive number of potholes (literal tire-busting craters) and non-working stations. In addition, the actual sign out front has been completely blown away by storms from like 2-3 years ago and it's still not fixed XD. I understand that it's expensive to fix, and your profit margins may be not allow for it to be all completed at once, but your location is pretty gnarly in the appearance department and that deters a lot of people (We see the outside and can only imagine the inside). It's counterproductive to marketing so it's an advisable thing to fix. At the very least, budget for it a little at a time and fix things slowly instead of ignoring it all-together. Parking: Be wary of potholes and try your best to make sure the station you're pulling into works if possible before pulling in to avoid frustration.

Just felt like an ice cream kinda day. Had the new waffle cone with Resse Cups, Pieces, Peanutbutter, and a chocolate cone. So hit the spot! Stop and try one!