Snooze

The busiest place on L3 of B gates. Queuing with a good system. Good view. Last time when I was here, the food is not bad. But this time it had VERY SLOW service, a bit too slow. I don’t feel I’m being taken care at all. They let you sit for 10 min with nothing. When I find someone for help, they tell me wait for my waitress. Got very bad feeling before a trip. Not my choice any more.

Enjoyed Sunday brunch here when visiting family. Servings were substantial. Staff were friendly. Would visit again.

We had a 3 hour delay and ate here. The breakfast burrito was amazing!!!

Found a healthy kale salad on the menu and it was fantastic.

Excellent place to go when you get a chance very very welcoming with great food and employees..!!

Waited to be seated for at least 10 minutes and was never acknowledged by anyone. Then asked bartender if they could help and he said "I don't know what to tell you". Went to New Belgium instead.

I'm going to guess that the staff today was simply having a bad day, but for the love of all things holy if you don't want to be hospitable, don't work in hospitality. In their defense, I should have walked away when the greeter made a snarky comment about bar seating not having a wait time. I walk towards the end of the bar and hear him saying under his heavily tattooed breath "except the part that's closed." If you knew half the bar was closed today, DON'T direct me to the full bar. This isn't hard. This lovely comment was followed by the accented bartender reminding me that the kitchen is 'scratch' and that the food is 'cooked to order.' Okay, that's great! I have time. So I order my drink and my brunch. Then....crickets. Didn't ask me if I would like any water, or if I needed anything, or if my pancakes were okay. Nothing. Literal radio silence. There are way too many places in the airport that actually want to serve you. And to be honest, it's not that they didn't want to serve folks because they were all too gracious and hospitable to everyone except me. It was palpable, and unacceptable. Never again will I recommend this spot to anyone. It's 2024 folks...get with the times or get folks that can at least keep up the appearance of being welcoming to everyone.

The service was poor. The bartender was contrary, which isn’t ideal for the service industry. They were slow to take my order and when I asked for a menu he made me wait until he had completed all the steps like bussing and wiping down the bar, which wasn’t messy. Then I ordered food to go, tried to pay, and he said he would take my payment when the food arrived. This is an airport, people have schedules and limited times. It just wasn’t necessary to act like that, and he wasn’t the only one. Then I couldn’t get their attention to get a to-go cup for my tea or a bag to carry the food when my hands were full. They all seemed grumpy, and not willing to help, like they needed to exert control over me and the other patrons to prove a point.

Megan was a fantastic server! Place was packed but she took the time to help me figure out a great combo plate. Her cadence was perfect and kept things moving but never making me feel rushed and never ignored. Great job, Megan!!