Smoothie King

I ordered a $12 smoothie in an allergy bowl, bc I have a nut allergy. First they made it in a regular bowl and had to make it over. I specifically had a conversation with them about my nut allergy. The remake that they made in an allergy bowl HAD NUTS IN IT!!!! I drank a bit and realized!!! I immediately started to have a reaction!!! I brought it to their attention and needed to get medical attention, however when I asked for a refund so I could go bc I couldn't wait or chance a remake I NEVER got my refund!!!!! I love Smoothie King but this location, NEVER AGAIN!!!

They are promoting Acai Bowls a little as a teething spoon, they don’t customize orders, the menu is overwhelming. Today I was reminded why I stop coming to this place years ago. Never Again!!!

Smoothies are always fine, but the service is abysmal. Consistently have pickup orders that haven’t even been started when I get there 10 mins after it says it should be ready and there are no customers in the shop. Worst experience was today, when I tried to order, it said the earliest pickup time was 55 minutes from now, which is ridiculous, so I tried to call and see if that was accurate. Phone rang for 5 minutes, no answer. Tried again 10 mins later, no answer. I have worked in the food industry for years, I don’t expect the employees to break their necks for decent service, but I expect at least bare minimum effort, and it’s just not present here.

I’ve lived around this smoothie king for over 5 years and it always pains me to stop at this location. Smoothies always take more than 10 min to come out and it never feels like they’re prioritizing the customers in the building. DO NOT stop here if you are in a rush. Patience is a valuable trait to accompany you to this establishment. Outside of that, the smoothies aren’t terrible. There is surely a laid back manager behind this location. Parking: Parking garage in the same complex. More parking as you drive up additional levels.

Diamond did an amazing job making my Go Go Goji bowl! It’s the best bowl I’ve ever had! Excellent customer service and attitude! Will definitely be returning!

UPDATE: Not Delivering to Promise (literally). I placed an order via the SK app, not DoorDash, and the driver arrives with 1 of the 2 Smoothies and no straw. Clearly states on receipt for the one he delivered, 1 of 2. He claims the store didn’t give it to him. I immediately call the store, explain the situation and was told to hold for the manager, only to be told s(he) will call me back. How about taking care of the customer? The associate says, “you can come pick it up.” Really? Is that why I ordered delivery to have to come and pick it up? Still waiting on my returned call? Tech support:, add the tip feature that awaits the delivery. UPDATE: 11.3.23 - visited the store. Resolved with a smile. Thank you. UPDATE: called again, manager stepped out and was told I would receive a call. I received the call and am awaiting my credit. Unfortunate, because it was a treat for a family member. UPDATE 11/2/23 - I Called, Still Patiently Waiting - I Spoke with the manager, who was professional, and she indicated a credit would be issued. It’s been 48 hours and I’m still waiting. Called: 12:28 pm today as a follow-up.

Won't let you use restroom, no parking

Closed super early. Came at 8:50 and the doors were already locked. Called and no one answered the phone while I see them refusing to budge from the window

They got my smoothie wrong twice and I order the same kind for 12 years now and refuse to give me a refund

I enjoyed my visit today. Thanks!