Smeraldi's

The host named Jorge was such a charming gentleman and my waiter was superb. It was the best breakfast I've had in a long time. Excellent food and quick service.

This restaurant is connected to the beautiful and historic Biltmore hotel. Unfortunately, the food doesn't come close to its stately setting. I've given them three tries to make a decent breakfast and it seems to be impossible for them. Revamp your kitchen staff and make better, fresher food!! I feel sorry for your servers who know the food is not up to standard.

Located conveniently in the Biltmore hotel and due to the fact the hotel did not offer room service, we decided to try them out for breakfast on 2 different occasions, both times were disappointing. We were always seated very quickly and had a very nice welcoming. We had the same exact server on both days. The first day, just like the second, she was not very attentive. There was a gentleman who was doing the busing and he was super friendly, attentive and warm. He really did his best to make the situations we dealt with get resolved. I ordered hard boiled eggs and on both days, they brought me the eggs still in the shell. I had to repeatedly ask to have them peeled. Even the second time, I mentioned it right away while I was ordering, they still came out with the shell. On both occasions I asked to sub the potatoes for fruit, and the first time was no issue, however the second day she mentioned she was not even sure she can do that. Mind you, I had the same order the day previous with no issues. Then my partners food came out, also incorrect when we asked for no onions in the potatoes, and only my eggs (still in the shell), came out with my sausage and my toast. I had to ask a few different times again to get my eggs peeled, and to get my fruit. My partner ordered a glass of milk and that never came. Our waitress seemed uninterested with us, and couldn't be bothered to address our concerns. I stopped the manager and told her about my experience and she seemed apologetic. She ended up giving us 2 croissants and hoped we could come back. Overall experience was 1.5/5 (could only rate up or down, your welcome). You are better off walking a couple blocks to Ihop where the service and the food is great!

Food coma! Food is tasty, lots of selections.