Smashburger

First time to eat Smash Burger and it was very very good

They were busy, but Aijah worked hard to keep up. The food came out faster than she told us, and it tasted great!

Daisy was awesome great customer service

Cheeseburger lovers rejoice!!!! This place was made for us. I thought I was in love with Burger Street and In-N-Out Burger .....but.... Smashburger is actually better than them all!! My first experience here: My host Daisy was sooooo sweet and actually excited that this was my first time trying smashburger. She suggested the CYO Create your own cheeseburger ...omg! So yummy! Smashburger tops all other burger chains! Hellur!! I was being greedy and I tried both the regular fries and the sweet potato fries. I'll stick to the regular fries tho ~ they were perfectly salted, thin and yummy! I really enjoyed my first experience @ smashburger. If you decide to go let them know SportyShonna sent you!!!

Really good burger. It did lack a bit of flavor on the burger meat. Overall still delicious with the side of crispy rosemary fries. Fountains machines terrible. Not sure what was the problem but all drinks were off! We told the guy but nothing was done! Trash was over filled! Don't get me wrong, we walked in 1hr before they close but tables were dirty, trash over filled. The other thing I didn't like was the restroom basically in front of were the food comes out!

Outstanding customer service by Kendra and Daisy! It’s been a long time since we have received such great customer service. This makes us want to come back all the time

I have always loved smashburger but it may have suffered from COVID as my area restaurant disappeared in Carrollton. We went to the Plano location close to downtown and the experience was horrible. Long waits (30) min for burger and fries. Everyone was upset in the establishment. When I received my order 26 min later it was wrong. While they were fixing mine, someone else came back in with the wrong order. Black male employee with dreads (sorry didn't get his name for the franchise owners) lost his cool and threatened a customer and then bragged about it to the kitchen staff. I wish I didn't experience this as this will be the reason I don't return.