Smashburger

Walked and was told I couldn’t even place an order for 5 min. The cook in the kitchen needs to be able to catch up. So sitting here waiting to go up again so I can place my order. I’ve never had this happen in any restaurant. Not even place an order, can’t even have a drink while I wait. I get it if they’re behind but this is ridiculous. There is literally one group of five people sitting in here right now waiting for their order. The place is literally empty right now.

Spent $80 on six burgers and six sides. I got my burger with a side of onion rings (I ordered sweet potato fries). The onion rings were my sons and were burnt so we took them back. My son’s burger took 20 minutes longer than the rest and came out with a few of the burnt onion rings on it. Then when we asked for the replacement sides of sweet potatoes and onion rings, they looked confused about us never getting them. I asked for a manager and he was also the cook. Gave me a piece of receipt paper as a business card. Horrible service and not great food. Do not recommend!

Really sad to see that this location is struggling this bad. The service is severely strained and the overall quality for what you are charged is not there. I spent over 18$ for a cheese burger that I thought came with lettuce and tomato. Nope, just the meat, cheese and bun. I ordered a small vanilla shake, they would only fill 1/2 of the small up with ice cream. When confronted about this, the employee became very disgruntled and annoyed. At that point it wasn't worth the fight. Just a sad lesson not to go there anymore and spend my hard earned money somewhere else.

Restaurant was slammed and unfortunately understaffed. 2 employees Jordan and Scott are rock stars. Totally killed the heavy rush. Kudos. Kid-friendliness: They got chicken tenders

Great burger, served quickly. Great staff too. It was a quality burger in every way.

Vegetarian options: The black bean petty is a great option to add to any burger.

I picked up an uber eats order here. The employee made the milkshake without whipped cream. When i told him it was supposed to have it he looked frustrated. Had to go to the back to get more and what he gave them was so pathetic i had to share. They put 0 care into packaging and making sure the food stays as fresh as possible. Just an open bag not under a hot lamp. The employee looked and acted like he wanted to be literally anywhere else and they quit doing dine in over an hour before close. Don't order delivery from this location.

This location is AWFUL. Tables and benches had food on them from not being cleaned properly. Whoever was working 12-15-23 between 5-7pm are the worst. The girl at the register was rude and even though I seen multiple people in the kitchen it still took 30 minutes to get my food. When I did receive my food it was cold, not made correctly and burned. The girl at the register father also came in and she proceeded to visit with him, very unprofessional in my opinion when you’re on the clock. I will not be returning to this location.

This place has really gone down hill. Want a milkshake? They will give you half of one. Want the burger you ordered? Only with a really bad attitude. Won’t be going back. This place is such a rip off and a waste of time when they can’t get your order correct.