Smashburger

Yesterday, I had a wonderful experience at Smashburger; the customer service was amazing. But I discovered a red long hair when I got my fries. I spoke with a higher-up on the phone with yesterday, I declined her offer of another fry when she requested. The team members, need to be wearing a hair net at all time. After reading the Google comments, I'm not sure if I'll visit that location again.

Excelente servicio, muy buena la comida, deliciosa

I waited 10 minutes for a Double Classic Smash burger. I received the burger COLD with unmelted cheese. I waited an additional 6 minutes in line for a refund. I was told that I cannot receive a refund and that they can only remake the burger. No where is this written in the store on any sign that they cannot refund an order. NEVER again will I go this or any SMASH burger! This is my first time trying the service and my last. This chain lost a customer for LIFE.

Im not much of a complainer but Maaann these people take the cake. I walk in and the employs take a look at me and nothing. So i wait 5 minutes and still nobody comes up to me to take my order. I end up just walking out because come on now, where is the service man. They seem to not really care.

Me encanta lo recomiendo 100 por 100

Haven't bought food there since November 2023 because the burgers were raw and stail bread.

Went in really quick b4 closing to get a mushroom burger which was so good plus the onion rings...Only 2 customers at 10:45pm