Smashburger

Mediocre food, really bad service, got half our order incorrect. Too many other good burger spots in Boulder, Colorado to ever go back to this place.

It’s a really good tasting burger, and the classic special price makes it a steal while it lasts. Generally the staff is very friendly, although occasionally inattentive after rushes. I’ve never had anything that didn’t taste good, but at full menu price it can be a bit expensive for lunch - more of a delicious treat than an everyday go-to.

Wrong burger was brought out and the bun fell off while the server was bringing it to me. She said she would bring me another bun but didn’t for about 20 minutes until we had to walk up to the front with our tray to get a replacement. We ordered 2 fries and only got one and they were cold. It seems like there’s only one employee working the register and serving orders. They need to hire more people. I don’t understand why fast food chains are cheaping out like this. If the floor can’t be managed then they need to close early if they can’t hire more staff. There’s a supervisor in the back and 2 cooks. I’m not sure why service is terrible.

Ordered online from a couple miles away, and it was ready even before I arrived. Picked it up, was still hot and fresh. Everything was as I ordered, and tasted great.

Came in 10 minutes before closing and said they wouldn’t take my order. Not sure why they are open if they want serve people food.

The waits here are absurdly long. If you’re lucky and there’s no line, it’s a minimum 20 min wait for a small burger or fries. I always come here for a quick bite and then forget how slow the employees are:(

Garbage staff, thanks for nothing

I’ve been waiting for my food for over 15min now. I ordered the most simple thing on the menu (smash burger with fries). Get me out