02-05-23 @ 8:30pm I have visited this location many times and enjoyed the experience. However, this may be my last visit. I have never witnessed such a blatant and gross case of neglectful customer service. All the employees were goofing off and talking amongst themselves taking their sweet time. The woman waiting before me was patiently waiting while the girl helping her talked and joked with the other employees not acknowledging this customer at all. The customer politely said she needed to leave if someone could please ring up her purchase. The girl then snapped at the customer service a garbage truck sized load of attitude. telling the customer "oh do you now..." while all the other employees hooted and hollered at the fact the the customer asked a simple question. The rest of the employees then started giving attitude to the poor customer wanting to leave with her purchase. The customer then tried to explain that she had been waiting a while and all of the employees started laughing in the customers face and talking about her like she wasn't standing right there. "she did not just say that" "what did she just say" "oh no she didn't" I HAVE NEVER WITNESSED SOMETHING LIKE THIS. It is safe to say that this business has lost at least 2 customers but most likely more than that. This was the worst customer services experience I have ever seen. Completely ridiculous and each one of those employees in my opinion deserves to be fired. Not to mention this ice cream I received was horrible. barley any toppings. When an establishment is charging almost $15 for ice cream the service and end product should be much MUCH higher.
We used to go to Sloan's in Palm Beach gardens when we lived in Jupiter so we were psyched to hear that they were bringing a Sloan's to West Boca, where we currently live. This location has a great outdoor vibe especially for families. Good ice cream, as usual although the waffle cones are too soft/chewy. Good customer service and great selection of treats. Favorites are the Rum Raisin and the Carrot Cake. The kids love the toppings.
I was charged $8 plus tax for a soft serve Dole whip ice cream cone. It was roughly the equivalent service size of a small DQ ice cream cone. After being price gouged, we were of course prompted to tip 20%. We won't be going back.
(Translated by Google) Very good experience super(Original)Muy buena experiencia super
(Translated by Google) very new(Original)Muy novedoso
Scoop sizes are too small. The Mizner Sloans is better.