Silvana

Alright, I confess: I ate my food without taking photos first, but hear me when I say: it was DELISH! I had the MATCHA LATTE w/MACADAMIA MILK and the EGG SANDWICH, which seemed simple, but is so flavorful and gratifying that I almost ordered one to go. The situation: catching up with a dear sis of mine I haven’t seen in what feels like ages. We scheduled to meet up for brunch and a catch up, which led to a tarot/oracle reading - more in that soon, I promise. It was a grand time, and had we more time, there would be photos. Next time, I assure you. Let me know if you’re in the neighborhood and decide to pop by. I might be there myself, so say heyloooo!

Rude cashier. I was waiting for ten minutes to be served a hot chocolate. The lady working the cashier ran to the back and disappeared, saying this is crazy. I stood patiently waiting to be served and then she came back and asked if I needed something when she knew I was in line to order hot chocolate. I was standing right by the register. Dismissive of any question I asked regarding what they served and if they had flavor shots, and then made me wait two more minutes to ring me up because she disappeared again. Very disappointed with the service. The hot chocolate was good though.

Had the Shakshuka, delish! Beautiful woven baskets and hand crafted artisanal gifts.

(SHARING MY OWN REVIEW FROM YELP. GOOGLE DOES NOT REFLECT ACTUAL EXPERIENCE OF THIS ESTABLISHMENT) When I finally decided to try Silvana, I was not expecting this place to be completely mismanaged based off the reviews. While the food here is very, VERY good, the service is not, but it is not the servers fault either. This is clearly a management issue. I arrived this morning for breakfast with my mother. Lovely male waiter told us to sit where we want and we waited a few minutes before he gave us our menus and served us some water. I noticed quickly that this waiter was running food, cleaning tables, making drinks, and closing checks all by himself without a single other worker here, besides a chef that was bringing the food up from the kitchen. Unsurprisingly, the waiter was getting very behind with the growing number of customers, pick up orders, and just overall people trying to leave. At a certain point in our meal, my mother tried to get another latte, to which the waiter informed us of all the drinks ahead of us (about 7-8). It's very disappointing to go to a restaurant and not be able to order an item that I could receive in a timely fashion. I watched many people come in, sit for 10-15 minutes, and get up and leave after no one came to even take a drink order. There is obviously not enough staff here. This came across as non empathetic and a "it is what it is" attitude. A second, female worker finally came in with glasses on that had absolutely no sense of urgency while this poor waiter was still running around like a chicken with his head cut off. Now I have written an entire review on the service of this place without touching much on the food, which is just as important. Like I said, it's disappointing to want to order a drink and be told it would take an unreasonable amount of time. It's also disappointing to order over easy eggs and receive over hard eggs. There were absolutely no yolks which is my favorite part but this place was too busy to even mention it to the waiter so I just took it and ate it. We even ordered extra pita to take home with us which we ended up asking to be removed from the bill because it was taking 20 minutes to receive it. Like I said earlier, the food was very good, but there is no room for criticism or even the ability to correct an order when the service is 30 minutes behind. Management needs to fix this problem or go in and work a Sunday morning shift for themselves. You cannot tell me that is sustainable (OR SAFE???) for one person. Owners need to do better.

Had an extremely disappointing visit today. Was sooo looking forward to silvana and it started off okay (cute vibe and nice waiter) but there was clearly a problem with service/management/staffing. We were quickly tended to, advised that it would be 5 minutes until a table would be clean. The order was taken quickly but the waiter was clearly in over his head. Our coffee came 30 minutes late. By the hour mark when we asked about our food, they said they’re behind and it’ll be another 15, at which point we left. I really can’t blame the waiter who’s trying to make coffees, clean, bill, and tend to all the patrons… unfortunate Sunday morning :(