Shug's Bagels

If you’re near SMU, this is a good spot. You may find it crowded with college students as this is THE SPOT. That being said, you can order online and have the food delivered to your vehicle which is always appreciated! I got a lox plan bagel with garlic herb as the spread and added cucumber, tomato, capers, and onions. Their hashbrowns are very good as long as u eat them fresh. Their bagels come with a lot of spread. Other than that it was pretty good and would recommend. 6/10!

Customer service is terrible. I canceled my order because they were taking too long to toast 2 bagels when I was at the location. The person I spoke with, in person, said I would receive a text of the refund, which I was ok with. I have not received the refund and when I called in to inquire, the excuse not to speak with me is "sir we are busy". Should I care if it's my money that was not returned after I was told it would be. To the person that answers and continues to place me on hold, your customer service is the worst. A manager should be on the phone, when requested , no matter what the excuse. Especially to speak with a customer who has not received their refund. It's the principle of the matter, not the $. Corporate should really make sure their staff is properly trained in high volume locations.

$17 for a bagel sandwich it ain’t was nasty and made me sick within 30-45 minutes of eating it. My first time trying it was terrible I won’t be back.

Super good bagel sandwiches. Beware, it gets busy so come here early!! My go to stop for some New York style bagels and it does not disappoint!

The Chopped Cheese here is SO good. You really can’t go wrong with anything on their menu, though! The employees are really friendly and if something is wrong they are quick to fix it. The vibe is really good for working/studying. FYI the manager is super cute too.

Shugs bagels is #1 bagel shop in the DFW!!

The bagels were very delicious, especially ranch chicken.

Shugs bagels is the best in the metroplex!