The service attitude was extremely poor, with almost no assistance provided. The staff constantly rushed us to finish quickly and leave, displaying discriminatory behavior. Overall, a highly disappointing experience.
It was a spontaneous decision, but it turned out to be enjoyable. We got seated quickly, and even though we were new to the restaurant, the ordering process was straightforward with the user-friendly setup. The use of iPads for ordering was a new experience for me, something newcomers should be aware of. The only downside was the waiter/waitress not checking in on us frequently. I had to request a refill for the water jug, which was visibly empty. Nevertheless, apart from this issue, everything else, including the ambiance and the food, was excellent.
We went for a dinner and celebration for Chinese New Year ! We had an amazing experience at this beautiful restaurant! One of the best hot pots I've ever had! Food is so delicious, great selection for meat, seafood and veggie lovers. Also,perfectly arranged, staff is very kind and attentive , and atmosphere is so chilled in very nice decorated space. It really felt we had full experience in China! We'll be back! Highly recommend this beautiful gem!
Disappointing. Won’t be coming back to this Place. Need attention before you pay your bill. They Add service fee 30% all the time even small party like (only 4 people). Don’t recommend .
The best hotpot restaurant ever in Chicago downtown , perfect atmosphere with good quality service . People are nice here . Definitely choose this place .
Love this place! May is the best and I loved how helpful they were when I tried to make my sauces. Ask what they suggest. Definitely will be returning!! We ordered Kobe beef, lettuce, potato strings, quail egg, scallops, and mushroom strings. Mild spicy and the pork broth
Looking for exceptional Chinese cuisine in Chicago? Shoo Loong Kan Hotpot delivers an unforgettable dining experience from start to finish. With professional staff providing friendly service, you'll feel welcomed the moment you walk in. Their menu offers a variety of Chinese delights, prepared with only the freshest ingredients and premium spices. Whether you're craving Wagyu Hot Pot, Sichuan flavors, or classic dishes, each bite promises satisfaction. Don't miss out – experience the finest Chinese cuisine at Shoo Loong Kan Hotpot.