The guy that takes reservations is rude. Trying to make a reservation and he hung up on my wife.
Kudo to the waitress and cook as both were professional and great. I would give them both 5 stars. The 1 star comes poor management and front staff. We had a reservation at 6:15 and were seated fairly quickly after check in. The issue is neither person at the front told us they were running an 1:30 to 2 hrs behind on cooks to tables! By the time they told us it was too late to find another spot for dinner and their “compensation” was $20 off. We have a young child and the lack of sympathy, transparency, and accountability from one the “managers” was remarkable. I always had great memories here from growing up in the area and made it a point to visit when in town but sadly after this horrible experience and lack of transparency…I’ll never be returning.
Shoguns is great, we go there for many family celebrations. The service isn't bad or good it can be slow. The food is plentiful and on average very good, depends on the chef you get, some are better than others. Our guy tonight was having a n off night or was just tired. He didn't perform great with the fire tricks or tossing the egg like moody do, it's pretty standard for any hibachi places I've been. The food was slightly under seasoned tonight but still great. The chef was still friendly just a bit off.