Shin-Sen-Gumi Yakitori & Chanko Gardena

本格焼き鳥。値段もぶっ飛んでるわけではない。 店員さんの名前の上に、日本語喋れるかどうかが書いてあったら英語が喋れない人でも気軽に注文できると思う。(焼き鳥だから簡単な注文しかないけど)

Very satisfying!

Best yakitori

We’ve been going here since 2012. We live in NYC area but visit our family 4 times a year, and every time we visit, we always had yakitori here. Our last visit to this place in December 2023, we ordered our usual yakitori dishes along with some other food items from kitchen menu. When the chicken thigh came out 2/3 burnt, I said let’s just take off the burnt part and eat them. However, when the chicken skins came out, they were completely burnt. All black burnt. I told the wait staff and told him the chicken skin was too burnt, he took it to the manager. Then he came back and told us that the yakitori was supposed to be like that according to the manager. No apology. No sorry we’ll make it again. Now, I can say a lot about yakitori- how not only we live in NYC for 20 years to know enough about Japanese cuisine including how yakitori should look and taste like, we have been to countless famous yakitori places in Japan to experience the best of the best. However, I’m not complaining about how burnt their chicken skewers were. Accidents can happen all the time, but how you manage them is what it matters. As a manager of a popular restaurant, you should be professional, or at least pretend to care a little about your food and your customers. When my husband tried to talk to the manager how we had been coming here for many years and this was the first time the food was burnt, the manager couldn’t care less. He simply said OK with whatever attitude. Take it or leave it attitude just made me sick in my stomach. I felt like I wanted to throw up everything I ate there for last decade. Maybe it was my fault too, to line up before its opening time to give them an impression that they can treat their customers as rats on the street. NEVER AGAIN. - with regrets

Cool chill spot.