Shake Shack Valley Fair

Our very first time to eat here...I ordered hamburger with avocado, my husband shake shack burger, our friends had the portobello mushroom and shroom burger - all tasted really good! The price and the servings just right unlike other burger places, oversized and over priced!

First time at a Shake Shack. I left the US the year Shake Shack came to the west coast and haven’t had the chance to check it out on the short visits before the pandemic. Finally got to give it a shot after all the hype and unfortunately, I was NOT impressed. We were “greeted” by a gentleman at our table after we ordered and seated ourselves after paying an 18% gratuity at the self service counter. He lured around at the side of our table, asking if we needed help. We said we were fine but he stuck around and insisted to finish his 5-min-speech. I tried to cut the convo by saying yes please bring us napkins and water, but he wouldn’t stop and just kept mumbling. At one point he was saying something like “the CIA wouldn’t knock on your door or anything”. At first I was just a bit annoyed but near the end I was getting kinda anxious as I wasn’t sure what he was looking for. He finally wrapped up and gave us a feedback QR code with his name on it, and then left without the water and napkin I asked for and moved on to the next table. Not a great start to a much looked forward meal. The place was more than half empty on a Monday evening. After a 20 min wait, we received a signature burger, chicken nuggets WITHOUT the sauce we opted for, and a plate of chewy cold fries. I asked the gentleman at the counter for the sauce, and was given a silent treatment and no eye contact after the 3 thank-you’s I gave him. But I did get the Shack sauce. Now onto the food. I wouldn’t trade my 3 dollar in n out for the Shake Shack burger I got any day. Honestly couldn’t tell the difference other than the super soft brioche, which I would appreciate if it was a pillow but not as a bun. Letting alone the one sad looking pale frozen fry that I took a bite out of, rest of the fries were dry and soggy at the same time (it’s almost magical how the contrast was presented), chewy, room temp, and tasted nothing like potatoes. The highlight was the chicken nuggets. Super tender, crispy and tasted like chicken (the bar was that low at this point). My lemonade was nicely watered down, just how I like my lemon waters. There goes my first Shake Shack experience. I think I was just unlucky and will give another location a try on my prolonged trip this time around, since I’ve waited 3.5 years to be back on the US soil, and this simply CANNOT be my first and last memory of Shake Shack before I have to leave again.

Davis got me a free burger because I still hella hungry from the first Korean burger. ANH got me a free lemonade top and also brought it over to me. This was definitely exceptional service at a fast food restaurant. Keep up the great work team. Parking: It’s all good.

Good tasting fast food