Shake Shack Downtown Los Angeles

AMAZING SERVICE AND AMAZING FOOD

Nice place

As is becoming more typical, ordering done at a kiosk. Ordered a hot dog... no options for any add-ons or condiments a d no condiments available for self serve. Asked an employee for some condiments, but none were ever brought out. Typical fast food atmosphere, nothing special but acceptably clean.

Tasty burgers. I especially liked the frozen yoghurt

The fact that this restaurant now has its clients exclusively ordering from the screen themselves, essentially doing the cashier's job, and then asking for a 15 to 30 percent tip is straight up insulting, to customers and employees. I used to really enjoy the interpersonal experience of Shake Shack. Now it just feels like I'm always at the airport, with airport service and airport prices. This change makes me sad and I will frequent Shake Shack much less now. Everything about this feels souless and predatory.

Kid-friendliness: All have fun!

I’ll put aside the paradox of Shake Shack, in that it’s quite delicious, but eye-wateringly overpriced. That being said, this location is surprisingly clean and well maintained, given its location in the heart of a downtown area. They encourage ordering at the digital kiosks or via their app, but the staff is still approachable if you need anything. This last time I came the burger was great, the fries were well done (at my request) to perfection, and it was overall a pleasant lunch stop. Vegetarian options: They have the shroom burger and I believe another type of veggie burger.