Had a horrible experience. While I was placing my order, the older man with a beard taking the order was extremely short and dismissive when we were asking what the flavors were. When I asked if my cookies could be served warm, he said that they had just come out of the oven so they are still warm. We had no problem with this until me and my friend got the cookies and they were rock solid. I have eaten your cookies many times and they are always gooey and soft, so I know how they are supposed to taste. When I asked another staff member if they could be heated up, the same man started aggressively shouting no from across the cafe, causing a scene and making me and my friend very uncomfortable. At that point, I lost my appetite and no longer wanted the cookie. I went to the counter and asked another woman working if I could get a refund and she tried to shame me for wasting a cookie. It wouldn’t have been a waste of a cookie if the other staff member hadn’t refused to heat it up for me. Additionally, you should be more concerned of how your staff berates customers than a waste of a cookie— especially coming from a bakery, which typically throw out dozens of baked goods daily. Just since you’re having a bad day, it’s not an excuse to project and take it out on everyone else. I work in hospitality too, but it really applies to everything.
The best vegan cookie I have ever had in my entire life!!!!!
Super delicious but a little expensive for a single cookie! Wish they had a half dozen/dozen options. Maybe I’m just used to Philly prices though. Also would be helpful to have labels in the display case to be able to tell what is what
Omg the matcha cookie is my favorite cookie ever! The lattes are good too.
Best chocolate chip cookie in NYC
Cold brew was okay, cookie was amazing, the man who rang me up was rude. I believe it was ~ $13 for a cold brew with flavor and cookie. I came on a Thursday afternoon and was able to find a seat but there are a lot of people who were working from there so could be good if you’re a WFH person, not for me
Worst coffee I ever tasted. It was just milk.
We stop by to get coffee and hot chocolate. The coffee is absolutely very delicious. I was crowded on sunday, not very comfy for large goups but decoration and the atmoshere is good.