Serafina Italian Restaurant Always

Serafina Always hosted a group of 22 of us in a Saturday evening. The service was phenomenal, the food was fresh and delicious and the ambiance in the semi-private room was perfect! Thanks so much to Milan, who helped me plan this diva themed evening! I look forward to visiting again. Neighborhood gem!!! Highly recommend!

We love one of the other locations and were going to in this neighborhood so we made a reservation here assuming quality would be similar. Wrong! We arrived 5 minutes early for our reso, waited a while to be greeted (there was nobody at the host stand) then we were brought around upstairs, just to the top of the stairs, where we had to wait for the one and only staff member up there to clean tables in between waiting on tables. My heart goes out to that guy. as you can imagine, we waited quite a while for him to get there. We even went back downstairs to check with the hostess stand from waiting so long the whole night dragged on like this even after we sat down, there were long periods. Clearly all the bad service from that night was due to low staffing. In most restaurants when you don’t have enough staff, you don’t open the entire floor and you don’t take on reservations and fill the space. If you can’t wait on the tables, our food came out cold, although they graciously took it back and reworked it and brought it back, but by then I was so hungry and tired of the situation that I eat half of my partners plate and didn’t really enjoy my own which was the simplest one on the menu in my opinion (Cacio E Pepe). I expected the bill to come back at a discount for all the trouble, but it didn’t. No apologies know nothing although I understand the problem, it doesn’t make it OK on a night that I set time aside to try and have a romantic date. Very disappointing. Wheelchair accessibility: Stairs immediately when you go in, I didn’t see any assistance to make it down those first few steps, but, they had seating outside too, good only when weather’s permitting though.

Have come here for years with my family and friends during frequent trips to New York. Was here with a friend and they asked for my ID to purchase a drink which I happily gave but they were taking forever with my ID and it appeared as though a manager came over and was talking to our waitress. I watched them Photocopy my Drivers license on a copier near the hostess stand. Found this very odd and makes me very uncomfortable to this day. I am in my late 20's and yes the ID is real. I have no idea why this happened to me but haven't been back since.

We love this Serafina location for its great service, but our recent visit hit a snag. The host, Brink, was rude and unprofessional, and also made us go upstairs twice despite reservations. Luckily, Fahim and Raul's excellent service saved the day. The food was also great However, the initial experience with the host was disappointing.

I had the pleasure to visit Serafina Always last evening NY’ers can be a tough bunch rating quality, however I believe Serafina is one of the dependable standouts in the neighborhood. (Food, Service, Atmoshere) Last evening was another example of a satisfying meal elevated given the exceptional service we received from JESS. I was incredibly impressed with Jess, given she was responsible for managing a very full bar as well as serving food. I noted, Jess made sure to personally connect with each individual to meet their needs. The atmosphere was calm and the food was excellent. At a time when attentive servers/ combined with great food that is reasonably priced is tougher to come by, I appreciated my night being made perfect by the exceptional service delivered by JESS I look forward to my next visit!!! Thanks Jess!! Sincerely, Lisa NYC

This is one of the most difficult reviews I've ever had to write! What proceeded after a lovely meal, left my partner and myself with sheer disgust and a desire to never return here again. I would very much appreciate if someone from CR at head office contacting me personally as I know what I have to share will be extremely damaging for your business.

Absolutely sensational experience Wonderful food and drinks Jessie at the bar is world class We’re coming back !!

The food was as good as in Rome, Italy.