Had an issue at Sarpino’s and reached out to the manager and it was taken care of quickly and completely. I really appreciated it. Thanks Sarpino’s. We will be back.
March 19, 2024 Update: After trying this Sarpinos location againa few times, I can say I think they are back. The buy 1 large, get 1 medium is back, consistency issues are far less, and delivery time is great. I only order online and haven't had any issues. Every delivery person has also been polite. If you're on the fence this is a great place for a pie. Old Review: Once upon a time Sarpinos would have been a shining 5 stars in a sea of 2-3s, and they were the only pizza place I trusted at 1am. But as of a few months ago new management has taken over and reduced this once great pizza location to a husk. Sarpinos was already what I would have considered on the higher price end of pizza places, but with their buy 1 large get 1 medium pizza deal online, it was manageable. With the removal of the coupon and what I can only say is a reduction in quality, this location has lost its luster. Last few pizzas have had an issue with a doughy, slightly undercooked center and wrong toppings. Delivery times also feel longer. For now, let us all hope that one day Sarpinos Eagan location will come back to its former glory. I fear that day may never come, but I will still have hope.
HORRIBLE Website experience, To long and complex to order a pizza. The website crashes all the time. You call and you get "HOLD" when they answer....then be prepared to site on hold for 30+ minutes. So easier to go to Ol Piper, Pizza Hut or ANY other competitor. It s a shame because the pizza is good but its not worth the hassle!
Only reason for the four stars is I never did get my garlic butter dipping sauce which hopefully gets fixed for the next one, But other than that, tasted awesome & love the variety of toppings.
First time ordering from Sarpino’s and it did not disappoint. Excellent phone service, 17 min from call to delivery. The large 2-topping pizza was to die for cheesy deliciousness! I’ll be back!
2nd time in a row I ordered from Eagan Sarpinos and Didn't get my pizza how I ordered it I order the same exact pizza cut in squares and pay $35.00 plus tip and they cant cut it in squares when it clearly stated squares it's even on thevlabel they put on the pizza so this time I called when i got my pizza And asked to get a new pizza I was told No we are closed now I can give you a discount on your next order I said a discount? The person I was speaking with informed me that not getting it cut the way I ordered it wasn't wrong I was basically told to get over it I stated I paid 35.00 and should get it how I ordered it I hadnt raised my voice or been rude so I said I would like refund you can have the pizza back I was told if I got a refund he would take me of their ordering list What????I said excuse me he stated yes your being irrate and cant order from here anymore Are you kidding,?? I asked whom I was speaking with he said the owner wow that's how you treat customers when you make a mistake I said Yes I'll take the refund and asked for his name and I got hung up on!! I was a restaurant manager for 30 years would never treat a customer with such blatant disrespect I am baffled at the lack of customer service and how this situation was handled
Absolutely fantastic service and pizza. Highly recommend.
Pizzas good day one and even better reheated day 2.