Santo Cielo

Santo Cielo is my favorite restaurant to dine at in Naperville, hands down! The view at night, especially during the summer when they open the windows for some fresh air, is beautiful! I never stray from the avocado pizzetta because it’s so delicious. My husband has tried a few more menu items and he’s never had a bad one yet, though he often revisits the half chicken.

One look at the cocktail and food menu . . . along with the lack of clientele—irrespective of what day of the week it was—made us change our mind and go elsewhere. Even knowing SC is a modern Latin American restaurant, we had certain foundational and categorical expectations and hopes for the menu for a “shareable plate” [tapas] restaurant; and the price points, in my opinion, were high. The atmosphere was definitely modern and indeed very decent, but there was nothing that gripped and wowed us to make us want to stay. We cannot rate the food because we did not stay. Based on all the Latin restaurants we have been to, we did not want to take a chance in spending at least $100 on the particular, limited choices offered at those higher per plate price points. For the record, the host was incredibly warm and welcoming, and vibrant and conversational, and accommodated us to the best table possible, according to our request. The server was also very attentive and kind and checked in on us while we were reviewing the menu..

The wait staff was kind and patient, but the food was alright. Perhaps it’s personal preference, but there’s been better. Some dishes were good like the “Pappardelle de Mariscos” but other than that it wasn’t my favorite. However, I would say to give this place a try!

Ok food does not make up for very poor service. I went here with friends. There were maybe 3 other tables that had people seated and then us. 4 of us ordered the same thing, with mine having 1 exception- no bacon. They messed up my order and made it with bacon, but assured me that a new one was "just behind" the others. About 30 or so minutes later my dish still hadn't been brought out and there were no updates from our server. I went to find her and found a different server who informed her. She came a few more minutes later and informed me that they had to remake the whole thing (which she said with a bit of an attitude). At this point everyone had eaten, so I canceled my order. I still did not know how long it would be, and I did not want to pay $20 to eat a meal by myself. She simply said she would remove it from the check. I understand if someone messes it up and you have to remake a dish. I do not know why it took so long, but if that is how long it takes to make the dish she should've came over and told me it would be 30+ minutes to get my food and see if I wanted an alternative item. She also could've said "im sorry its taking so long, we will comp your dish." OR comp it and ask if I wanted it in a to go box after I canceled the order (I am pretty sure I saw her throwing it out as we were getting up to leave). Then the restaurant automatically adds 20% tip AND a surcharge (again, there were at most 4 tables seated).

The downtown Naperville location is beautiful and Santo Cielo is located upstairs & has extremely large windows where you can dine and enjoy the water view and downtown highlights. However, the food is so-so and the prices are very high for what you get. We went on a Sunday and they apparently only offered a buffet which is $65 a person for simple breakfast items. Pastries, eggs, bacon, a few meat selections, etc. Not impressed by the Sunday experience whatsoever. I did enjoy a cocktail with great flavors, but they put a bunch of ice in it and served it in a fishbowl sized glass. It got watered down quickly. Overall, I was disappointed by the buffet food the most and our bill came to $190 for two ppl including the one cocktail.

Vibes and view were nice, Jill was a great server. Food was very eh

Food and drinks are middling to average, but unacceptable for the price. Good concepts on paper, but the flavors and servings don’t deliver. Service and atmosphere is lovely (but slow for a nearly empty restaurant). I don’t plan to come back when you can get more and better at any chain restaurant.

Went there for the very first time recently. You can either do a paid valet or park at the garage for free. This place is located on the top floor of the hotel. I would recommend making reservations as they don’t have much space. If you can get a table next to the window you will appreciate the setting even more. This place is crowded and tables are very close to each other. One thing I did not like was I would very easily hear the conversations of people on both sides of our table and we were almost touching elbows. Food is above average but nothing very exciting. The menu is divided into small plates and large plates. I was disappointed in the quantity of food in their large plate. On a positive note, their drinks were really good. Service was very slow but was courteous. Overall I have mixed feelings about this place. I may go back there at some point in a year or so. I would suggest trying out other options before going there. You can get far more value at other Naperville restaurants.