Sal's Family Pizza (Franklin)

Always great food here, friendly staff.

Very bad pizza

Need to cook the pizza longer. The toppings were not cold, but definitely not hot, and the crust was chewy, which a thin crust should never be. Dave Portnoy would have crushed you guys.

Won’t be back. Tonight was the final straw for inconsistent food and sub-par service. We’ve been going at least once a month for years. The food is a “4 / 5” most times, but we’ve had plenty of “2 / 5”. The service ranges 0 - 3, but it seems worse lately. We kept going to “support local” despite inconsistency and them starting to charge extra for credit cards. Tonight they informed us that the only size pizza for dine-in is 14” (we usually get an 18” for the family). They claim because an 18” pizza fell on a kid they only do 14” pizza for dine-in. So now we have to get two 14” pizzas (28” of pizza surface area seems to be more of a risk than 18”, but I’m no physicist). After taking our order, which also included two slices, he came back and said they don’t do slices for dinner anymore either. They had multiple individual slices in the case when we walked in. They had a couple opportunities to address concerns tonight, but the manager decided to come out of the back after we paid for drinks and garlic knots “Pizza fell on a kid” and “we don’t sell slices at dinner anymore” sounds like they’re trying to jam up the $ per guest. Good luck with that.

We enjoyed every element of lunch today. Service was on point. All food - calamari, salads, pizza - very good. Comfortable relaxed atmosphere.

Good service. Good but not great NY style pizza. I had a sausage roll. The cheese wasn't melted inside. Clean, pleasant inside dining.

Fantastic by style pizza