Safeway

Well this used to be one of my favorite Safeways to shop at but currently the Dewey Drive location is my favorite. I hate to single out anyone, so I will not use the employee's name... But the male manager that closes the store at night a couple times a week is and has always been very unhelpful, condescending, arrogant, dismissive, and rather self-important to put it mildly. And even though his attitude and the way he converses and addresses some customers has been an ongoing problem.. specifically a couple of months ago I was really very embarrassed whilst in line with almost an entire grocery cart of groceries when I was informed that they could not manually enter my CA EBT card number into their system for payment... not only my EBT card but apparently any card ever "period!" I can still hear him now saying, "we do not accept nor does our system allow us to manually enter any type of card ever! So no card, no payment!" Which is a flat out lie. And I tried to explain that I was not completely out of line for asking such a thing because I had previously asked the checkout clerk at the Safeway location on Dewey if this type of transaction was even possible since I was still waiting on a replacement EBT card to arrive via USPS but I needed groceries now to feed my family and without hesitation and with express permission from the manager at the Dewey location I was able to pay for my groceries without actually having my EBT card present, but instead having a photograph of my EBT card that had been stolen with my name on it alongside my CA driver's license which also has my name on it--- but before I could even explain myself I was cut off rather curtly. And again I was informed very loudly and rudely that this was not possible and sorry I would have to go somewhere else...and AGAIN I stress that even though I have completed over a dozen transactions in the same manner without a second question and most importantly without being judged or looked down upon at the Dewey location, I was being turned away and now every customer in line was now looking directly at me and my almost full cart of groceries that I had to leave behind since I did not have the cash to pay for any of it. Needless to say I left the store in tears and rushed out to my truck as quickly as I could because I was so so mortified and embarrassed! I just feel that the situation could have been handled with a little bit more discretion and a little bit more compassion. And I do understand that there are different store policies from location to location but I do know that it was not necessary to purposely draw attention to me and my inability to pay for any of my groceries whilst also speaking to me as if I was a child and almost laughing at my preposterous query. As if to say, "Oh you silly little girl, you. You didn't know the store policies at this particular Carmichael Safeway location?" And all the while I really did need to feed my family and as far as I'm concerned there's nothing worse than leaving the grocery store empty-handed after spending almost an hour filling up my cart! And yes I've taken into consideration that this type of incident would never even occur if I was, in fact, a responsible EBT card holder and had obtained my replacement before attempting to purchase groceries... But in my defense, and how ironic it is...but it was in this very parking lot at the Safeway in Carmichael, that after spending only 10 minutes inside and parking only two spaces away from the front entrance, that my driver side window to my truck was smashed in and my purse, which was so carefully stashed underneath my seat, was stolen which did in fact have all of my bank cards, credit cards, my CA driver's license and last but not least.... my CA EBT card! So whether it be the terrible management of this establishment or the apparent crime in the immediate area I seem to keep having some sort of issue with the Carmichael Safeway. And it's very disappointing because this location is within such a short proximity to my home.

I’m not sure if this Safeway cares enough to read this or do anything about it, but their service is horrible. It used to be somewhat decent with great customer service staff, but it’s just horrible now. They are not helpful, not friendly, and not courteous. Taking my shopping elsewhere

I really like Safeway. They always have what I need! And it's the only place to get really exceptional fruit!

A grocery store that charges premium prices for regular products. But I guess you just have to love the savings you get. Wait, opps! That's not right...They drop the price down to the prices you would pay at any other grocery store so your savings are basically limited to them selling the product to you without the safeway mark up....sorry I don't usually get so worked up over pricing but I've been thinking about it why do we go to Safeway? Just because it's 2 minutes away rather than 5 minutes to another store? I used to love going to Safeway, namely this store, but now they even want to take the little "savings" you do get with no savings at all. The Safeway app really shows how stingy Safeway has been. Last year I was able to get ice cream as many times as I wanted to while receiving their "saving" prices but now the savings are often limited to 1 item at "saving" prices and all ice creams(of that brand) after that get the super special premium Safeway price! All thanks to the awesome app. The app is a whole other story, but it's not fair to blame the store for the app functions. Come on, Safeway, don't we spend enough that you have to limit the "savings" now? I really think I'm going to start driving the extra 3 minutes and get unlimited deals at the other grocery store. I also talk a lot, so hopefully, I don't drag too many people down with me.

Dear Store Manager, 9 people in the only lane open. There has to be a better way to treat your customers.