Russo's New York Pizzeria & Italian Kitchen - The Heights

First time eating here and the food, atmosphere, and service was phenomenal. I will definitely be going back especially for the complimentary bread.

Great customer service and the staff were very friendly. The environment was clean and the food was delicious!

I am having trouble with the way I feel about one of my favorite pizza places. Today I ordered a pizza over the phone and had questions on why the online ordering system has been down for so long, the representative did not have a clear answer, I was also curious if I would qualify for one of the online “deals” but could not bc that was only for online orders. Anyhow upon arrival for my pizza the receptionist was surprised of my arrival due to her impression that I had cancelled my order…I am assuming my questions had made her think I wanted to cancel my original order. This was very upsetting and made me want to speak to the manager but there doesn’t seem to be one, I’ll take it as a business spiraling out of control at this point which is a shame.

Pizza and pasta were delicious. Veg options were great too. And they do half half!

We were a large party, they had one cook and a cook in training. One cook, called out Ill. The last pizza for the table came out 1.5 hours after we ordered. The food was delicious, and our waitress was attentive and apologetic. Thank goodness we weren't in a hurry.

We recently tried Russo's (Heights) for the first time. While the Chicken Parm and Lasagna were both delicious, the garlic knots were unfortunately overcooked and a bit tough. However, the biggest letdown was the service. The waitresses we encountered weren't particularly friendly or welcoming, which put a damper on the overall experience. Especially when dining out, attentive and friendly service goes a long way, and unfortunately, it felt lacking on this occasion. Creating a warmer and more inviting atmosphere, along with staff being readily available to address requests, would significantly improve the dining experience. Overall, the food was good, but the service could definitely use some improvement. Parking: Parking isn't the greatest but there are options for street parking and at other areas nearby.

The food was good. I had the pesto chicken pasta and a supreme pizza. The desserts were stale. The carrot cake was hard like its been sitting uncovered for a week. You can literally hear how hard it is on the video. We also purchased a cheesecake that was stale as well. And at $12.99 a pop, I'm VERY disappointed!

I waited 2 pizzas in 50 minutes. It’s very terrible experience here and never com back. Although nobody here.