Ruscello

Horrible service! This was my second time attempting to get lunch and trying to give benefits of doubt. I was seated very quickly however, it took the server about 30 minutes to acknowledge us this is with me asking to get her attention. Frequently the server came to confirm our order; I thought that was very strange. When the food came in, it wasn’t what I asked for. It turned out they treated the customer same was they treated our table; she ended up leaving and very upset. Horrible horrible horrible. The food wasn’t that great either. I will not go back there again. The crew need couching and the manager needs to be fired; easy solution

Visited here last week and had the worst experience. We sat down & requested a Shirley temple… the server (my receipt says her name was Frances) gave every excuse as to why she couldn’t make it because “the bar is closed & I would have to look around for the ingredients”. You mean to tell me, it would be difficult to find some grenadine??? I requested lemonade, which was terrible. My friend requested ginger ale, which was all seltzer. When I told the server the lemonade was very tart, she giggled. Our food came out and was VERY subpar. The waitress finally came back around and I told her that I really couldn’t stomach the lemonade. She abruptly cut me off, stating that she’ll remove it and walked away without letting me request a different drink. She never even brought water to the table, nor offered any. 0 out of 10, do not recommend. I hate paying money when treated poorly. We’ll never eat here again!

I'm Canadian and have never been able to have a cocktail in a department store before. I certainly didn't expect to have one of the best espresso martinis I've ever had. Leslie was a spectacular server, I love Georgia !

Five stars for Diana!!!!!! And also the chef! Excellent customer service from the 2 of them. Meatballs are the bomb

My first and LAST here at this restaurant. Server was slow and this is during lunchtime. I order the Shrimp Scampi and this is what I got, a freaking pizza. I will never come here again… Absolute garbage!!!

If I could give this place a negative rating I would. Entire staff is highly unprofessional and I work in another department at this location. There is never anyone in the front whenever I’m placing an order. Today I was informed that my food was burnt twice 30 minutes before closing by the kitchen in efforts to get the restaurant closed in a timely fashion (exactly what I was told by the bartender). I was disappointed by the experience because every other guest in the restaurant and at the bar received their food fast and without problems. As someone who works in the same vicinity, I expect the same level of customer service as a stranger. I will never eat here again.

I use to love to shop and look forward to having a quick dinner before going home..the rolls and the beverages were awesome before the meal.. (btw-there is now an up charge if you want more than one roll) This last experience proved that this restaurant has changed their standards of quality. Get it together Ruscello!! Or I probably won’t be back.

Very disappointed in the service experience. I frequent this location due to a few favs on the menu. The bartender clearly hates her job, over worked or all the above. Barely smile, linger wait times on taking order, following up.. no apologies just drops the plate on the table and keep going.

Great customer service fast and friendly Very nice atmosphere . Good selection of food . The Steak was tender but wasn't seasoned very well.