I purchase takeout orders from store number 16 in Temecula almost weekly using the app. Every time we pick up the salsa bar condiment part of our order is incomplete. Whoever goes in to pick up the order constantly has to count the cups and inventory them even though they are all checked off on the front of the receipt. My last visit included Manny, the team leader telling me that they don't have all the supplies they need in the takeout refrigerator. The salsa bar which is two steps away. So, that's a pretty feeble excuse for giving people incomplete orders. It defeats the convenience of having an app and takeout option if it's never correct in the bag. Will seriously consider finding another Taco Tuesday restaurant to frequent in Temecula.
I had a Birthday offer - free entree with purchase of a regular entree. The app wouldn’t let me order it as was stated. Not happy with the new format on the app. Generally frustrated with Rubios now
Order it all steak burrito That chicken instead Took it back They gave me a steak burrito. But just couldn't find the meat It was full of rice and beans Maybe 20 little cubes I won't go there again and do not recommend
Have you ever wanted to try new menu items provide feedback? Join the Rubio’s Rewards and provide an email and periodically you may get the chance to reply to surveys that can earn you an invite to Rubio’s Test Kitchen which is located in their corporate offices. This is truly a chill experience - people are friendly and you get to comment on the quality of proposed new menu items. You reply to surveys and eat great food - what a treat. I’ve been several times and each time has been great
You should close you pleasant hill location, it is an embarrassment. Can never get orders correct and when you have to drive back because they made the wrong order they blame you! Do not go to this place, they can’t hire good work Parking: Horrible
Catering order Roseville cancelled 1 hour 45 minutes prior to event. No phone call just automated text. No staff and not enough supplies to complete my order. Yet I called same morning to discuss order and nothing was mentioned. Unacceptable and don't rely on automated text notification. Pick up the phone and call customers.
Worst chain in the business. They do not post a phone number as they do not want to hear your complaints when their store locations screw up your order and still will not fix it.
Cold tacos the last two times so it's time to say goodbye ! What happened Ralph ????
ABSOLUTELY HORRIBLE. THEY MADE US WAIT 35 MIN FOR OUR FOOD SHE SAID OH WE'RE BUSY IT MIGHT. BE 10 TO 15 MIN.. REALLY OVER S HALF HOUR OVER..
Rubios management exec recently went totally above and beyond to assist me with a problem.