Roots & Revelry

Everything was good until the experience with the General Manager Traci Motherwell. We arrived at 10:30 and there was only 2 tables occupied. So it was easy for them to accommodate a party of 12. The problem started when 1 of us had to leave early. So instead of having everyone slide out the booth she asked if they could move the table back so she could get out. The GM decided to say "that's why I dont like large parties because you guys do stuff like this" Even if you feel this way in your line of business it shouldnt have been said to the customers. So of course her comment came across a little rude. The waiter asked how were we doing the tickets and we stated individually. The GM stated that we couldn't do that because we were a large party and didn't have a reservation. Which made absolutely no sense because if that was the case the waiter would have explained that instead he walked off as if he was going to do the individual tickets. We went ahead and paid as one since obviously it was a problem for the GM. As I was leaving I asked her if she had a card and she asked is there a problem. I asked her again and once again she asked is there a problem. When I questioned her about her demeanor towards our party she went on to say "well you guys didn't have a reservation and some of you guys came in late" Which still made absolutely no sense as she continued so say you guys. So at this point I'm totally disgusted with her customer service and I informed her of how her "you guys" statement was offensive and that "you guys" was a table full of professional black women who will never patronize this restaurant again. Instead of her apologizing she continued with her you guys comment. At this point I was over it and it was obvious that her level of management skills need training.

My friends and I came for brunch on yesterday and had a very unpleasant experience. Besides only one server and a hostess working and service being slow, we had an issue of what I call discrimination. Food was ok and everyone’s coffee was cold and cold again when we asked for hot coffee. We had a party of 10 so half had to sit in a booth. The way the tables were set up, the person on one in is closed in. Instead of having everyone get up to let her out of the booth, we slid the table back so that she could get up and leave. The manager Traci Motherwell comes over to us to say “you people moving the table is the reason why we dont like having large parties and letting you people sit together”. She also proceeds to tell another friend in my group that the whole bill will be on one check and she won’t split it. The male server had already let us know he would bring the checks individually. The table next to us was a larger party of another race. They had no issues getting their food quickly, moving about their area and even received 8 separate checks. I do not recommend this place.

Rude and disrespectful ‼️ My friends and I had brunch at this restaurant for her birthday. At this particular brunch the waiter we had was drunk and the manager was beyond rude and disrespectful. We had a party of twelve people. We were told we could not separate each ticket or divide the ticket in half. The manager made several excuses about how it would take forty five minutes just to divide the ticket. We were never asked if we were altogether or separate when taking our order not once. We will never eat here again ‼️ It was terrible even with reservations‼️

The food was ok but the service and atmosphere was not good. Me and my sorors were celebrating our 25th anniversary when you were hit with racial tropes because we dare to move a table to allow our sister to leave so that she could make it to work on time. Also, the audacity of us to ask for separate bills when we witnessed them splitting tabs for another table. I know this--my dollar will not go here again. I will not pay for someone to be racist towards me.

I placed a reservation for 2 through Google. the hostess claimed she did not have it yet google said otherwise. I asked would that be a problem being that the restaurant was not busy and she said they were expecting parties. I booked another reservation via OpenTable for the same time as the original because it was open contrary to her verbal sentiments. She reluctantly set us on the opposite side of the restaurant. No server approached us after a while so I left. The energy was off . I did not feel welcomed at all. I felt like I was in a 1960s jim crow movie. Very weird chain of events

Very avg food for ppl w/more money than sense. Read the reviews..ppl constantly finding plastic/hair in food. Dont stop these rich ppl from coming bk tho lol You'd be better off going down the street to Hattie B's and saving $150 and having good leftover fried chicken for that late night snack. Trust me. (:

The restaurant has a cute, intimate aesthetic. It was colder than expected inside the restaurant when we went. I am not sure if there was an issue with the HVAC or if the settings were just set low. I ended up ordering the Stuffed Chicken entree - it was both dry and bland for my liking. However, I would be willing to give this restaurant a second try but would definitely order different.

We came into Roots & Revelry late in the evening, maybe 90 mins or so before closing. As you get closer to closing, food & service can be hit or miss at that hour in most restaurants. To our pleasure, Desmond was our waiter, and also prepared our drinks. His service and menu insight, recommendations were allll spot on! Apps, dinner and drinks were excellent. Service is and delivery was great! Awesome time. Thanks!

Short staffed, restaurant was cold, food was mediocre at best. Not even able to provide sugar for the cold coffee.

Kathleen was the BEST waitress ever! She paid attention to every little detail and made sure our food, service, and experience was great! It was our first time there: celebrating my birthday: we will definitely be back!