The food was great. Everyone was amazing and friendly. I will definitely be back.
I have been to this Roosters several times. This time Amanda was my server and she was amazing. She was pleasant and very courteous. Recommended
Food was excellent but took forever to receive it. We were passed to a 2nd waitress after about 20 minutes who had just clocked in, and the first one never communicated anything about our table to her. When we first walked in, I asked for a table near the front of the restaurant because my husband has trouble walking, and my brother had just had chemo at the James and was a little unsteady. The hostess seated us at the very last table in the restaurant! We even passed several empty tables in order to get there...also, 5 minutes later, 2 young women were seated at the very front table. I thought this was very inconsiderate and thought about asking for a manager but did not.
Amazing food and fast and friendly service, even when the restaurant is packed for big games, they have not failed us
When paying.. the girl ripped my card out of my hand and repeatedly swiped it! So many times in fact that my bank flagged it and froze my card.. after trying to charger me an additional $17 because I changed order from two sets 10 wings to 5, 5 and ten wings (hoping I wouldn't noticed I guess)! When I said something.. she kinda giggled, checked the order then corrected my bill! I was furious with the entire altercation and had to then go home and deal with the bank!
This was my first visit to Roosters. Customer service was great! Ordered 10 traditional wings and tots, fruit punch. Everything was good except unfortunately they use chicken that has clearly been pumped with growth hormones and because of that reason I really couldn't enjoy the chicken wings.
Just want to shout out the incredibly attentive, pleasant, and thorough staff at this location. Everyone was just so "on it," I was impressed!