Fried chicken and service was excellent. However, the plastic fork melts and breaks very easily leaving fragments in the food.
When most of the reviews are so bad. You gotta trust that it’s really bad. The chicken is dry and tasteless, even when I added the extra dollar for all thigh part. The soup is sour which is kinda weird. Worst chicken rice I’ve ever had.
person at the front taking the orders was rude, I understand no one likes to work during holiday season but it's not a reason to treat customers like that I would not consider of coming back nor do I recommend to anyone I know food is not that great and service makes it even worse.
I am a regular customer of Rooster & Rice in SF and Chicken Meets Rice in the South Bay. This particular Westfield Mall Rooster & Rice location however is extremely disappointing. The chicken was dry, tough and not cut properly. The rice was scorched, hard and without much flavor other than being too salty. The soup was too salty as well, and the portion of the cucumber was super tiny. Basically every single component of the dish was bad in some ways, and made a very beloved dish very unsatisfying.
First time eating at this restaurant. The other restaurants line in the mall was insanely long except for this place!!!
Food is great, too bad the service is terrible. Lady at the counter wasn’t nice. We stood at the register for several minutes before she acknowledged us. Then after we got our food I said thank you and she didn’t say anything or even look at me. Very rude
I was sick after eating here.