Picked up 7 kimbap rolls. Immediately upon opening the food, I noticed all 7 rolls were made with OLD RICE. When I spoke to the owner, he was extremely belligerent and in denial stating they always use fresh rice. Despite telling him I am Korean and I know the difference between fresh vs. old rice, he patronized me stating that it was the cold weather that caused the rice to harden. Refused to make things right so I stated I would share my experience online in order to raise awareness and to AVOID coming here!!!
Honestly WORST customer service EVER. Lady made us wait 15 mins just to put in our order and we repeatedly repeated our order 5 times to her & confirmed with her to make sure she put in the correct items that we wanted and she said yes it was the right one. ONLY to then be told she put in the wrong order after waiting 30 mins for our food. LIKE WHAT?!?!? She did not apologize at all and was not sorry for messing up our order. She only said it was too late the kitchen already made the order that was not what we wanted. I will never come back.
Bad service with bad cuisine
Small restaurant that brings the best! Great comfort food. Must try.
I get rice balls here and they are absolutely delicious and surprisingly very fast to prepare.