ROKA Charlotte Street

Still serving excellent range of Asian fusion, with good atmosphere, but less cutting edge than when first opened. The black cod still heavenly

Good food but it’s abit expensive for what it is. Service at this price point also not up to scratch, it felt like a prezzo. The staff need to be at the next level i think when charging £100+ a head

I really liked the food here. The black cod, the beef skewers, the pork baby ribs, the lamb chops, baby chicken, dumplings all phenomenal. Even the desert platter was great and presentation is even better. Really phenomenal food. The tofu was so good and silky and there are decent options for vegetarians. Really have nothing to complain about the food. We also tried their sakura bottle of sake which I thought was very smooth and easy to drink (only made for Roka). The only drawback here would be the service I think - not that great at refilling wine (had to ask for it constantly) and we were a big group and I don't think they managed the way in which food was served well. For example at one point they brought out just a plate of broccoli in front of us and the next round of food took so long to come. Overall tho, I'd say staff were very friendly and nice - perhaps they had trouble serving such a big group.

Roka: A Disappointing Birthday Celebration After five years of regarding Roka as a go-to destination, I chose it to celebrate my birthday with seven friends. Unfortunately, it turned out to be a night filled with disappointment and frustration. Arrival and Service: Upon arrival, the lack of greetings from the staff was immediately noticeable. Their demeanour suggested dissatisfaction, which I later understood after an encounter with the manager, who proved to be rude and aggressive. Throughout the evening, the service was marked by rudeness and a clear lack of communication. They took the bottles of wine we ordered to the bar; they were rarely served to us, and when we asked for them to leave the bottles on the table, we were met with excuses and confusion. Food Quality: The experience with the food further added to our disappointment. The grab dumplings contained a shell that nearly injured my teeth, and while the black cod was decent, it fell short of the exceptional quality expected, especially given its hefty price tag of £44. It's worth noting that the poor customer service at the beginning likely influenced our perception of the food - not the shell on the dumpling though. Encounter with the Manager: The behavior of the manager was particularly egregious. Despite agreeing to take a group photo for us, she preemptively demanded feedback, knowing we had decided not to pay the full service charge of 15%, which amounted to more than £110. We ultimately paid £70 for service, which felt excessive given the quality of the experience. When I attempted to provide feedback in a polite manner, she interrupted me aggressively, further adding to our frustration. At the end she didn't take the picture, which we did by ourselves outside of the restaurant. In conclusion, our experience at Roka was nothing short of a disaster. From the lacklustre service to the disappointing food quality and the unprofessional behaviour of the manager, it's safe to say we won't be returning. Roka never more ever. What disappointment!

I wish we was treated like others that was there at the restaurant. Everyone came in was greeted with hand towels, unfortunately we didn’t get offered any. Same goes to giving exceptional services others when it comes to wine selection we just got rushed. Won’t visit this location again, good food but unfair service

Lovely food, but don’t add “optional” items to the bill.

Underwhelming, I had high hopes but it’s not much more than just an upmarket cafe serving Japanese food to people who want to feel superior. Service was a bit of a mess although everyone was charming, but I had a rotation of staff serving the table rather than any dedicated waiter/ess. Confused not clear at all. Appalling really for a Restuarant that used to have a high reputation. Food was of a high standard with one exceptional / v good dish. But really not enough to pull me back when there is so much great food being served in London now. … next