I have to come to this building frequently for medical reasons and it's a frustrating, dreary experience. Having a local, friendly barista to greet you is a special thing and it makes my day during a sad season. Ross is a fantastic, friendly man behind the counter. So knowledgeable and fun! Today is the first day they've opened and even though it was clear things weren't working exactly how he wanted them to, he handled it with class, charm and charisma. This is a local, independently owned coffee shop and the care put into each detail is palpable. I had a loose-leaf English Breakfast tea with cream, and even such a simple order was treated with care. The cup was also COMPLETELY RECYCLABLE, something big chains have been promising for years, but that Rocky's implemented on day 1.