R.J. Grunts Burgers

Tried this place at O’Hare before I took a long flight back home. There was a fairly large queue but assumed it would go quick……35 mins later……..the lady on the till was good. I’ve got a strong accent which gave her a bit of trouble but I can understand that. The rest of the staff seemed more interested in chatting with each other or generally staring into the wild. Didn’t think I’d have long to wait for my food……….20 mins later………while thinking it would be quicker to go buy a cow, slaughter it and cook it myself, finally had my cheeseburger which was almost thrown to me. Just a plain (no pun intended) bun with meat and cheese. Nothing else. Meat tasted slightly underdone. Wasn’t gonna risk another bite so it went in the bin and decided to forget the whole thing. The food on the British Airways flight was way better! Thought I had just caught them on a bad day, until I decided to leave a review and saw the others. Oh dear! Not good at all, but at least I didn’t have the same issues others have had here.

Oh I should’ve looked here before ordering. My fault! They had one cook, that would only put two burgers on the grill at once. After 26 minutes he finally put my food on. Mind you only 7 orders before me (1-2 items per ticket, e.g hamburger and chicken tenders) Finally in the last 2 minutes of me waiting the manager came. The cook said to me “you want to cook”. Welp at this point it looks like you need my help! The manager said to me “We only have one cook.” Well hire more people then. Lack of employees is a you problem. The cook said “this is the airport”. So… youre inefficient at your job. Learn how to work multiple tickets at once. I’ve worked in a restaurant for 4 years I KNOW the grind required. If you hate your job, find a new one! Zero stars.

Absolutely horrible. Employees were extremely rude with attitudes to all the other customers too. They’re just lazy so it’s extremely slow and almost made me miss my flight, took an hour to make a burger fries and chicken tenders . Oh, and the chicken “basket” came with 3 bite sized pieces of chicken. Didn’t even bother complaining to them since they clearly can’t comprehend anything and just charged it back on my credit card.

Unfriendly staff, chlorine tasting soda

Lento e pessima qualità

Had a burger and fries here yesterday. Burger was awful - extra well done and not seasoned at all. No condiments were included on the burger for some reason. Fries were ok. One worker was running the whole place while the other workers struggled to put one foot in front of the other. If I hadn't been in a rush, I would have demanded my money back.

One of the worst restaurants I’ve ever tried! The staff were impolite and rude in taking my order and when I asked about my food. The food took like half an hour, and I managed to get cold fries. The chicken strips were very tiny and not good ( I couldn’t finish them). Also I ordered the buffalo strips but they gave me regular ones. The crispy chicken burger was small and also not good. The fries were acceptable. Also the tables were very dirty so we had to clean those. Overall this restaurant is a disappointment and I will never come again!

Overpriced! Walk a few step and you get better deal at Burger King.

I ordered through ORDer Grab. I showed up at the time it said my order would be ready. Waiting patiently for 30 minutes as the staffed worked to get the in-person orders ready. Finally, when I knew I needed to leave to make my flight, I asked the staff about my order. They shrugged and said they didn’t have it and it was probably cancelled (I never received a cancellation email). They were unwilling to help me and I ended up leaving without food so I could make my flight. I wish I could give 0 stars.