Red Robin Gourmet Burgers and Brews

This is my main RR, even though there is one closer to where I lay. This is my main because the service is consistent, reliable, and efficient. This early evening, I thought that was all over. I was seated with my fiance around 3:55-3:56, and proceeded to hurry up and wait for our server. We saw an elderly server scurry around the main dining area, bouncing from table to table except for ours. She was obviously the only server, which we understood, but this did not ease the frustration. Five minutes in she passed us with an, "I'll be with you in a couple of minutes." Five more minutes passed with no order taken and the frustration grew to intolerable levels. It was at this moment, as my eyes were following our server bounce around the dining area, that everything changed. Seemingly out of nowhere a man walked in front of me, standing an inch from our table. This man was John, and John took our order. John has been our server before on previous outings, and John performed exactly how you want your server to. Steadfast, observant, streamlined. John omits all needlessness when serving you. It is just you and John when he's your server, and that is all you need. John saved this evening for us. He got our fry refills in record time, he delivered a shirley temple without me even asking. John is like a ghost, an effective poltergeist. John is the glue, the framing nails, the floor joists, that hold the Saratoga Red Robin together. Only go when John is working.

Great food; horrible service. We is literally had to bus our own table and get our own to go boxes. Our waitress barely came by. Parking: Located inside of Eastridge Mall in San Jose CA, there's plenty of parking.

Good food, its Red Robin and you're getting what you're expecting. The waiting area is a little oddly designed but thats not that big of a deal. Little different layout than the typical Red Robins that are attached to malls. Food was good! Would go back. The parking lot is a little odd as well but thats more because the shopping center it's in, not RR's fault.

Since Covid, we only order takeout. Easy to order on line with the app. Quick and efficient and very friendly staff during pickup. Great low Cal option is the Ensenada Chicken Platter in the Entree section; delicious.

Food not as good as it used to be. Terrible service. Probably not going back.

Great food. Decently clean. A tad longer wait

not only do i ALWAYS have a good time thanks to the delicious food, but the extremely kind servers staffing this red robin make it a true star. we drive far out for this location at least once a month for the outstanding experience we have every single time, no matter what day of the week or what time. big shout out to the staff!