Stopped in Rally's downtown Fort Wayne.......waited a couple of minutes at order window (no one else in line) without even being acknowledged, then when I was the employee came to the window, leaned on the counter and just looked at me. I said hello.....no response, blank stare. So, told my party "let's go", and left. I'm sure no big loss to Rally's, but beyond poor customer service!
And it's open till 5 a.m.
Whoever the lady was tonight 2/12 working the drive through window put a smile on her face and had immaculate customer service, i 10/10 recommend this location right here!! They never fail to give you fresh tasty food and excellent customer service! She loved my pup too
One of the very worst drive thru experiences ever… Lady at the window was super rude… we waited over half an hour in line before they made us move to a parking spot. They said “2 minutes” but waited ANOTHER 10 and I went in to get it myself. Nothing was fresh. I didn’t eat any of it and we won’t be returning. Most unfortunate $30 ever spent.