QDOBA Mexican Eats

Besides the chocolate chip cookies harder than a brick

Good food healthy for you

Cynthia was very rude to me and argumentative about my questions about my meal.

I love Qdoba and the food so does my husband, I've gone to the Layton location numerous times I like all the people who take care of us all but one gentleman the Spanish guy with the headband and face mask not sure if he's a manager or something but every time my husband and I go there he always ends up helping us and gets and attitude with my husband or I throws his hands up or gets really cocky while helping us also hands us over to another worker cause he doesn't have the patience to deal with us. It's not pleasant or appreciated. Something needs to be done about him. Or I will go to another location though it's and inconvenience this location is 5 minutes from my home.

Came here around 8pm on 2/9/24. Ordered a Cholula chicken bowl. There was no Cholula chicken in the pan so the lady scooped the Adobo chicken into that pan and poured some Cholula sauce on the chicken and proceeded to scoop it into my bowl. When I got home, the bowl was drenched in the sauce which overpowered the bowl and the rice was undercooked and still hard in the middle. I called to speak to the manager and it was the same lady that prepared my bowl. She said she was the “general manager and her name was Michelle”, which she reluctantly gave me when I asked for her name. She said there was nothing she can do since “that’s how they serve it”. I’ve been to other locations and they never drenched it in sauce. When I asked what I should do with the bowl since it was inedible, she told me to toss it and if I wanted a new bowl that she would still have to charge me for it even after I told her I’d bring the bowl back. When I asked about the undercooked rice, she said I can come back for a side of white rice but she wouldn’t remake my bowl, even though it was her fault my bowl was drenched in Cholula sauce. Her attitude was disgusting and condescending. If she truly is the GM, she definitely needs additional training and learn how to speak to customers. I can see why most of the reviews are complaining about horrible customer service; especially if they had to deal with her rude behavior.

The service here is usually pretty bad.

The food was disgusting, and the onions were poorly prepared and cut extremely large. Very disappointed.