Purdys Chocolatier

Salted caramel ice cream with white chocolate toppings

They don’t wash hands after handling money then get ice cream without being told. Sold me a bogo deal for awful vegan chocolate and charged me full price think I will steer clear of there from now on.

I visited the store because I was curious about the variety of choices for vegans and kosher products. However, I had a poor shopping experience at this location. I was trying to choose some gifts for students with different food restrictions/preferences when a younger member of the staff came over to the chocolate bar area and demanded to know whose bag was on the ground. As I was the only person standing beside it, I thought that was strange and said it was mine, apologized and moved it slightly, though it was literally only a couple of inches away from me initially. It turns out the bottom of the chocolate bar area is their storage and she wanted to get into that drawer, which she did and proceeded to grumpily refill the bars while reaching over me and crowding me out of the way as I was trying to shop for the bars. She didn't say excuse me or explain that she needed to fill certain containers, she just continued to act as though she was annoyed that I was there but also pretended that I wasn't. I became so uncomfortable that I decided to leave the store before I finished my shopping.

A small store but very busy... I wish they are more friendly...Same person, her tone of voice talking to me sound differently when talking to another elder lady

Love their chocolate! It’s one of the bests!

A Vancouver chocolatier. Also the staff are kind.

Large selection of chocolate bars, truffles and selection boxes. Very helpful server.

EDIT: This was previously a 1 star review. However, I am amazed at how Purdy's customer care handled this! They emailed me back and were very apologetic. The store manager called me to personally apologize, and offered me ice cream and chocolates for the inconvenience this has caused. Really shows that a big company like Purdy's care about it's long term customers and turning this situation around. Shoutout to Jo Ann and Yuko at the Pacific Centre location, they were very helpful. THANKS! Original review: I came in on Sunday at Purdy's CF Pacific Centre approximately 20 minutes before their 7pm close. We were really craving the white chocolate ice cream bar and when we got there, the employee rudely told us that they already closed down the ice cream bar and that they were no longer serving it. I told her we drove a really far distance to come here and get our favourite ice cream, and that we were long term customers and huge fans of the chocolates and products. She didn't care and didn't serve us, and started shutting down the location with 15-20 mins left before close. They just wanted to go home early and didn't care about the customers. Purdy's, if you're not going to serve customers until the stated store hours, please update your store hours or on the website. Nothing is mentioned on your website that ice cream is served only until 20 mins prior to close. Customers who arrive before 7pm should still be served. Ridiculous. Go get ice cream elsewhere like Earnest or Rain or Shine, at least they have better customer service.