Pret A Manger

I just went into pret 425 Lexington Avenue opposite grand central. I ordered 2 decaf americanos. They tasted like water so I went to the counter to politely ask where a very abrupt and rude lady told me that the coffee tasted like that. I removed the lids to show her how pale they were and she started having a go at me…then she realised there were no beans in the dispenser. She got her assistant to remake them. They were just as bad but I was too afraid to complain…then she called me back over and told me to put the lids (from the original coffees that I left on the counter when showing her how pale they were) in the bin. This was not a request but a command!!!!! I am speechless to be honest.

Rude staff

Die Getränke sind super. Das Essen ist viel zu teuer

I’ve been coming here regularly and every time, I leave with a bitter taste in my mouth. The staff here are extremely rude, not one bit friendly. The guy threw the change at me, never said thank you or goodbye. EVERYTIME I come here it’s always the same attitude. I only come because I like the coffee but after this time there’s no way I’ll be going back. Should be taught a course on how to be nice to people or get a job where you don’t interact with any.

The skinny black girl working in the front had terrible customer service. She is mean to the customer and no patient when you try to order the food. She always has the bad attitude when you try to order the food. Other employees are great over there.

The sign on their door says they close at 7.30 pm on weekdays. I reached at 7.25 pm and they had already locked the entrance from inside. I knocked on the glass door and the guy inside, who was cleaning, heard me but pretended that he could not. I then walked around and knocked on the window. He was embarrassed to see me again and signaled "closed". I showed him the time on my phone that showed 7.26pm so he pointed me to the lady at the cash register. When i looked at her, she too said we are closed, and went inside in the kitchen area like she didn't care. Horrible service!!