Potbelly

This 1 star is not for the restaurant but for Google Maps who gives incorrect information. The drop pin is supposed at the north west of the building, Google says enter via the office building. And it's closed on Christmas day, Google says it's open. I am new in town and just follow Google. It told me to enter the Koin building and the security guard said it's closed. I didn't even see the store.

My order was 25 dollars and when I handed two twenty dollar bills I was then informed they didn’t have any change/ which I said (hey I’ll just tip everyone a little today :) even though 15 dollars at 8 am doesn’t seem like a far stretch? But anyways I sat and waited… and watched 2 parties before me get their order taken and then served and I thought well it must be because my order was to go… unlikely.. I then seen the drink selection and thought to myself why wouldn’t I get a drink ? I should of ordered another entree… when I walked and told the cashier (the same cashier) that I’d like a drink she actually tried to charge me again very well knowing I was the same gentleman who paid 15$ which is 60 percent of my entire order as a tip/ which I said can you just take it off my order— to which she looked at me like I was the lowest of low… and I actually ended up paying for my drink— and then waited and got the most upside down order. Literally like someone flipped it upside down- and smiled the whole time like I was some crook somehow?! By asking to apply my 3 dollar drink to my forced tip (because when she was baffled by my 2 twenty dollar bills) for a 25 dollar order she never once offered an alternative… and I wasn’t going to make a big deal—// but then to make me feel bad for getting a drink while I knowingly watched you serve others after me was indeed enough to submit this review… This was like people who were trying to be anywhere but work- and most definitely not there for the customer. Almost like they were just there to get paid which I fully understand but not somewhere I’d recommend or even want to go again myself- and food was cold because my order was indeed ready before those other orders but they just didn’t come through and look….. overly crowded/complicated/ and not worth paying the price or feeling like you didn’t tip enough?

Staff seem very stressed out and unhappy. But my sandwich was good... But I probably won't be coming back.

They overcharged me for a sandwich and said they'd do a refund for the whole thing when a manager came. Never got the refund so just got overcharged for nothing.

Great atmosphere . Good service. Amazing food.

The location was close to The Hilton Porter Curio Collection. It was super clean and inviting. Tonja was very hospitable and cheery for bright and early in the morning. We went this morning because of the good food and helpful employees yesterday.

The potbelly sandwich shop is good as the subway Kid-friendliness: The friends at the eating a sandwich

Wanted to try something new for lunch and just got the worst sandwich I’ve ever been served at a place where I can request toppings. The employee asked what toppings I wanted, which I told her lettuce, tomato, onion, and pickle and she proceeded to put Mayo on it. I told her I didn’t want Mayo so she pretended to wipe it off. My toppings were covered in Mayo and I had to try to take it apart to wipe off the sandwich which basically rendered in inedible. I won’t eat here again.

Best sandwiches shop