Ratings of Potbelly

google
Google
4.4
(468 Reviews)
yelp
Yelp
3.6
(64 Reviews)
tripadvisor
TripAdvisor
4.0
(28 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

2695 Mannheim Rd
Des Plaines, IL 60018
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 9:00 PM

Recent Reviews

google
Feb 2024
I brought the oatmeal chocolate chip cookies the first time they were awesome, went back they were hard as a rock. I called spoke to management about it there is nothing that they can do. Check your food before you leave.
google
Jan 2024
I was in there for like a few minutes to order my food and there were things that didn't sit well with me. First the guy who was making my sandwich I can't tell if he washed his hands before making my sandwich. I did see him throwing away garbage before I entered the restaurant and he did follow behind me a soon after he threw the garbage. I just saw him put on gloves to make my sandwich. Hard to say if he did wash his hands or not. However, the thing that bothered me more is how as I was waiting for my sandwich to be made I did rest my arms crossed on the counter and I'm guessing the manager on duty called me over right away to pay for my meal. Now this alone wouldn't be a big deal, but I noticed that the customer after me did the same and she didn't say anything to her. I got the impression that the manager was being either racist (I'm Hispanic) or she didn't want me there in particular. To make it short I left feeling terrible.
google
Aug 2023
Service was good but my food wasn’t go great. Looks as if they just slapped it together and wrapped it up. My sandwich was very sloppy as well.
google
Jul 2023
I ordered delivery for a sandwich & mac and cheese through the app. I was not informed that they ran out of mac and cheese until my order was delivered with a note in my bag. They never removed the mac and cheese from my bill either. This is not right, they could’ve contacted me to tell me that they don’t have anymore and asked if I maybe would like something else. I understand I ordered fairly late but this is still not right.
google
Apr 2023
Really great sandwiches, we both got the Wreck on wheat. Loved them. They were so packed with meat and toppings, I took half home. I highly recommend the oatmeal chocolate chip cookie. soft and gooey, really a special cookie .
google
Apr 2023
First time, boy was the sandwich huge and great taste. I couldn't finish, ordered a big size steak n cheese.
google
Apr 2023
First time in 12 years maybe longer. My sandwich was phenomenal as well as my chicken potpie soup. Staff was friendly, food was prepared very quickly. $11 for soup and a sub is a great price for the food I received. Highly recommend.

Frequently Asked Questions

What is Potbelly's rating?
Potbelly is rated an average of 4.3/5 stars across various online platforms.