Potbelly

It is excellent! Recommend. The sandwiches seem to be too light on the meat compared to Fire House Subs though...

Good food. Terrible manager and customer service. Overcharged two people in our group. Seemed like doing it intentionally. Very rude about it when we challenged her about it. But she did give refund. Asked for manager and she said she is the manager. Worst customer service from a manager I've ever seen. Won't come back to this location but would go to another location.

I generally like Potbelly as a restaurant, but this particular location is one of the worst, most poorly run food service establishments I have ever been to. Today I went through the drive-thru and ordered two sandwiches. I got home (about 15 minutes later) to find that I only had one sandwich. I drove back and talked to an extremely apathetic employee who did not say much to me, but I finally figured out that my sandwich was made and sitting on the counter. He asked if I still wanted it. At this point, it was probably sitting there for about 30 minutes. I said that I just wanted a refund and he said the manager would have to do it. A manager came to the register. He didn't look at me and barely spoke to me. I had the receipt. He looked at it and said he was really busy and he "promised he would process my refund later today" At this point, I was so frustrated and had spent an hour out of my workday dealing with this, so I left and went somewhere else. I did not even get an apology for their mistake from anyone. I wish I could say this was the first time I have had an issue like this at this location, but it is not. I will probably never go here again. I understand not liking your job, but you can AT LEAST pretend and apologize when you make a mistake. Update: didn’t get the refund

V was remarkable - she provided fast service and was very friendly. Will return!

I placed an online order for a later pick up. The sandwiches were made perfectly! Plenty of toppings and each bite had the right amount. My food was ready to go when I arrived so great service.

Love the sandwiches here , and the customer service is wonderful . McKenna especially is professional, kind and attentive to the customer’s order. Thank you!

Potbelly Restaurant truly delivers on their promise of a fantastic steak-house sandwich. The savory, tender steak is perfectly cooked and paired with fresh, flavorful ingredients. The combination of textures and the mouthwatering taste make it a must-try for any sandwich enthusiast. A satisfying experience that's sure to leave you craving more.