Phyliss had an amazing customer service. Super friendly, fast, efficient. Stayed in the hotel for 2 weeks and she was always ready with my routine order along with coffee. Made me feel like home.
My husband and I made brunch reservations at Portico for our anniversary. Upon arrival, we were informed that the dining room was closed, and that we would be having our meal in the lobby. Considering one of the main reasons that I booked this restaurant was because of the beautiful patio-style seating area, this was very disappointing. I don't see why they didn't inform us of this change ahead of time. Regardless, we elected to stay as finding another last-minute brunch location on a Sunday morning would not be an easy task, and we were looking forward to "a fresh menu of eclectic, globally inspired cuisine sourced from farms and artisanal producers both locally and abroad." Unfortunately, what we got was overcooked frozen chicken fingers (the chicken and waffles dish) and three exceptionally small, oily pancakes with dry, room temperature berries. The server was very nice and attentive, but that was really the only saving grace. We will not be returning.